Assistant Manager, Hugo's SUMMARY: Assists with the over all administration of the gourmet restaurant operation. Ensures that consistent, high-quality service standards are maintained. Implements training programs that ensure a high-quality personalized guest experience. Assists with hiring, training, scheduling, disciplining, and coaching gourmet room front of the house staff. PRIMARY RESPONSIBILITIES: - Prepares schedules and staffing guides for the gourmet dinning room. Assists in maintaining payroll costs as budgeted.
- Ensures that all applicable health and safety precautions applicable to food service are followed.
- Implements training programs to ensue high quality guest service.
- Responsible for the accurate documentation of employee work history (attendance, discipline, vacations, leaves of absences, performance reviews).
- Prepares necessary human resources paperwork and submits completed paperwork to the Food and Beverage Manager or Director of Food and Beverage.
- Addresses all employee and guest related concerns.
- Takes restaurant reservations and ensures accurate booking levels.
- Interfaces with Area Chef to ensure a high standard for service and quality of food.
- Ensures the adherence of all Collective Bargaining Agreements.
- Other duties as assigned.
ADDITIONAL RESPONSIBILITIES - None listed
KNOWLEDGE AND SKILL REQUIREMENTS - Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak and understand English. This is normally acquired through a high school diploma. Must have legible handwriting.
- Visibility requires maintaining a professional appearance and providing a positive company image to the public.
- Work may include weekends, nights, and holidays. Must be able to work on own, without constant supervision.
- Minimum of 3 years Food and Beverage supervisory experience preferred.
- Must have strong communication skills with the ability to train, motivate and coach in a team environment. Excellent interpersonal, customer service, leadership and problem solving skills are required.
- Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
WORKING CONDITIONS. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels. Must have demonstrated ability in maintaining consistent, high quality guest service levels.
|