Coaching, Communication Skills, Customer Experience, Customer Relations, High School Diploma, Lift/Move 30 Pounds, Maintain Compliance, Mentoring, Metrics, Mobile Applications, Product Merchandising, Productivity Management, Regulatory Compliance, Retail, Retail Management, Retail Sales, Revenue Growth, Standard Operating Procedures (SOP), Talent Management, Training/Teaching, Willing to Travel
About the role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.As a Brand Associate, you're an integral part of bringing our brand to life for our customers. You are responsible for creating on trend looks that are uniquely Gap - distinctive, while bringing out each customer's original style. You arean expert in all things fashion and culture. You contribute to a positive, friendly, and inclusive environment that inspires and makes customers feel welcome. You thrive on driving an exceptional customer experience by strengthening the customer's emotional connection to the brand, engaging authentically and with intent.
What you'll do
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
Who you are
- A current or former retail employee with 1-3 years of retail management experience.
- A high school graduate or equivalent.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- Passionate about retail and thrive in a fastpaced environment.
- Driven by metrics to deliver results to meet business goals.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Ability to travel as required.
- To be considered for this role, applicants must:
- Be at least 16 years of age.
- Be legally authorized to work in the United States.
- Not require current or future employment visa sponsorship to work in the United States.
- Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to-day operations.
- Be available to work a flexible schedule based on business needs, including evenings, overnight shifts, weekends, and holidays, with or without reasonable accommodation.
- Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.
T
The Gap Inc
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.