Accounting, Administrative Skills, Budget Management, Budgeting, Business Law, Business Practices, Cash Management, Category Management, Coaching, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Fax Machines, Food Delivery, High School Diploma, Inventory Levels, Inventory Management, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Manual Dexterity, Marketing, Multilingual, Multitasking, Physical Demands, Problem Solving Skills, Procedure Development, Project/Program Management, Quality Metrics, Restaurant, Safety Standards, Sales, Sales Management, Sales Training, Staff Development, Systems Maintenance, Team Player, Time Management, User Documentation
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Job Details
n Job Ref:c1ab1ae0n Location:1620 S Ohio St, nnMartinsville, nIN 46151nn Category:Restaurant Managementn n n nnn n
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Summaryxa0
Works at the direction and under the supervision of the General Manager to ensure compliancexa0with the Company's product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies,xa0procedures, programs and systems; and maintaining compliance with all federal, state and localxa0laws and ethical business practices. Through the performance of these and other duties, thexa0Assistant Manager is expected to develop the competencies required to become a General Manager.xa0xa0
Essential Duties and Responsibilities include the following. Other duties may bexa0assigned.xa0xa0
- Provides quality products to our customers by ensuring each delivered product meets Papaxa0John's standards and accurately reflects the customer's order.xa0xa0
- Communicates trains and promotes quality standards to team members by utilizing allxa0available tools including Operations Manual and Team Member Handbook.xa0
- Recommends to the General Manager performance action regarding team members.xa0Ensures entire team is quality and customer focused and builds an atmosphere ofxa0teamwork, energy and fun.xa0xa0
- Manages sales goals by providing prompt and friendly customer service; building checkxa0averages through team member product training and sales execution. Seeks additionalxa0sales through traditional and non-traditional methods by executing creative local restaurantxa0marketing and creating a positive presence in the community.xa0xa0
- Manages profit goals, ensures food, labor and other controllable costs stay within budget,xa0and corrects deviations from the budget by accurately utilizing the PROFIT System.xa0Executes administrative and cash management duties.xa0xa0
- Plans and manages adequate inventory levels using the restaurant's computerizedxa0inventory system to meet sales demands and minimize loss. Manages company's assets byxa0ensuring the restaurant is clean, fully equipped and all equipment operates properly;xa0ensures restaurant meets safety and security standards at all times.xa0xa0
Position Qualifications. To perform this job successfully, an individual must be able toxa0perform each essential duty satisfactorily. The qualifications listed below are representative ofxa0the knowledge, skill, and/or ability required. An equivalent combination of experience andxa0training may substitute for any of the listed position qualification. Reasonable accommodationsxa0may be made to enable individuals with disabilities to perform the essential functions.xa0
Competencies are classified as the work habits, attitudes, personal characteristics, andxa0 behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.xa0xa0
- Attention to Detail: Follows established guidelines and procedures to ensure accuracy;xa0gets work right despite pressing deadlines; concentrates on routine work details andxa0
- organizes and maintains a system of records; is alert and aware of surroundings andxa0carefully monitors technical equipment or processes.xa0xa0
- Customer Focused: Commits to meeting the needs and expectations of the organization'sxa0internal and external customers; builds and maintains a customer base; delivers a high levelxa0of customer service; searches continually for ways to increase customer satisfaction (i.e.,xa0customer feedback).xa0xa0
- Developing Others: Directs and motivates others; provides timely and specific feedback;xa0changes coaching style to fit individual needs; assesses strengths and development needsxa0of team members and provides opportunities for growth.xa0xa0
- Flexibility: Adapts and changes course of action when appropriate; effectively transitionsxa0from task to task; deals well with unresolved situations, frequent change, delays, orxa0 unexpected events; maintains objectives amidst shifting priorities.xa0xa0
- Initiative: Takes action proactively; addresses issues or opportunities without supervision;xa0focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm,xa0and a "can-do" attitude.xa0xa0
- Managing Execution: Manages multiple projects and effectively prioritizes tasks,xa0responsibilities, and goals; uses goals to guide actions and creates detailed action plans;xa0organizes and schedules people and tasks; utilizes resources effectively to meet goals.xa0xa0
- Teamwork: Works cooperatively with others to accomplish business goals and objectives;xa0asks others for their ideas and opinions; supports team's decisions; contributes to thexa0team's efforts.xa0xa0
Desired Functional Skillsxa0xa0
- Cash Management Skillsxa0xa0
- Basic accounting including invoice reconciliationxa0
Education and/or Experiencexa0xa0
- High School diploma or GEDxa0xa0
- Successful and stable employment history with supervisory experiencexa0xa0
Physical Demands. While performing the duties of this job, the team member is requiredxa0 to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly andxa0 simply/lightly with hands, and use fine finger dexterity. The team member is frequently requiredxa0 to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, andxa0 use head and neck in a twisting or static motion and to look up and/or down, and lift and/orxa0 move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, pushxa0 and/or pull, and lift and/or move over 51 pounds.xa0
Work Conditions. While performing the duties of this job, the team member is required toxa0 work outdoors in various temperatures, in a noisy environment, near moving mechanical parts,xa0 with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.xa0
Additional Informationxa0xa0
- Must be 18 years of age or olderxa0xa0
- Must have reliable transportationxa0xa0
- Must be able to work long hours, scheduled or unscheduled, which will include nights,xa0weekends, and as emergencies arisexa0xa0
- Ability to successfully perform the job duties of all positions in the restaurant, including pizzaxa0deliveryxa0
Papa John's Operations Manual Employment Practices and Developmentxa0
- Ability to lead others with no supervisionxa0xa0
- Bilingual in certain marketsxa0xa0
- Work with phones, computers, fax machines and copiersxa0xa0
- Nonexempt, hourly positionxa0xa0
Company Introduction
Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.
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