Administrative Management, Coaching, Communication Skills, Corporate Policies, Detail Oriented, Forecasting, Franchise Management, Interpersonal Skills, Inventory Management, Massage Therapy, Mentoring, Multitasking, Operational Improvement, Operations Processes, Organizational Skills, Process Improvement, Retail, Schedule Development, Team Lead/Manager, Time Management, Transaction Processing/Management
- 401(k)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
- Paid time off
- Wellness resources
Assistant Manager / Experience Guide Supervisor
About The NOW
The NOW is a modern massage boutique founded on the belief that self-care is essential, not a luxury. Designed as an oasis from today’s fast-paced, digital world, The NOW offers high-quality, affordable massage services in a thoughtfully curated environment. Since launching in 2015, The NOW has grown into a nationally recognized wellness destination, with locations across the country and continued expansion ahead.
Position Overview
The Assistant Manager / Experience Guide Supervisor plays a key role in leading the front-of-house team and ensuring seamless day-to-day operations of the boutique. This role focuses on front desk team leadership, staff scheduling, and operational excellence to deliver a consistently elevated guest experience. Reporting to the General Manager, this individual acts as a coach, organizer, and culture carrier for the Experience Guide team. The hours are flexible, totaling 25-35 hours per week, and include some evening and weekend shifts to cover when the General Manager is not there.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and support the Experience Guide team, fostering a positive, professional, and inclusive work environment
- Train and onboard new hires; provide ongoing coaching and performance feedback
- Assist in recruiting, interviewing, and retaining top talent
- Serve as the primary liaison between Experience Guides, Massage Therapists, and the GM
- Support team meetings, trainings, and communications
Scheduling & Staffing
- Own the scheduling process for Experience Guides, including time-off requests and shift coverage
- Ensure schedules are optimized for business needs and distributed on time
- Proactively adjust staffing levels based on seasonality, demand, and team availability
- Step in to provide coverage when needed
Operations & Guest Experience
- Oversee daily front-of-house operations to ensure a seamless and elevated guest experience
- Maintain boutique standards for cleanliness, organization, and presentation
- Support group bookings and respond to guest inquiries
- Partner with the General Manager to resolve guest concerns and ensure service recovery
Administrative & Inventory Management
- Manage transactional follow-up and ensure accuracy in reporting
- Maintain and update operational documents, procedures, and systems
- Oversee retail and back-of-house inventory; support quarterly inventory audits
- Assist in forecasting inventory, staffing, and operational needs
Communication & Culture
- Act as a brand ambassador, modeling professionalism, accountability, and reliability
- Communicate updates, promotions, and new offerings clearly to the team
- Collaborate with GM and owners to identify opportunities for operational improvement
- Uphold company policies and ensure a workplace free from discrimination, harassment, and retaliation
Qualifications
- Proven experience in a supervisory or team leadership role
- Strong organizational and scheduling skills with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work weekends
- Passion for hospitality, wellness, and delivering exceptional guest experiences
Reporting Structure
Reports to: General Manager
Equal Opportunity Employer
The NOW is proud to be an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.