Assistant Manager

Job Details ------------

Job Ref: 587f148d Location: 6126 Broadway, Merrillville, IN 46410 Category: Restaurant Management

Summary --------

Works at the direction and under the supervision of the General Manager to ensure compliance with the Companys product and customer service standards. This is accomplished by being a team-oriented leader making quality decisions and instilling pride and accountability in team members. Other responsibilities include Shift Management, execution of all Company policies, procedures, programs, and systems, and maintaining compliance with all federal, state, and local laws and ethical business practices. Through the performance of these and other duties, the Assistant Manager is expected to develop the competencies required to become a General Manager.

Essential Duties and Responsibilities --------------------------------------

• Provides quality products to our customers by ensuring each delivered product meets Papa Johns standards and accurately reflects the customers order.
• Communicates, trains, and promotes quality standards to team members by utilizing all available tools, including the Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members.
• Ensures the entire team is quality and customer-focused and builds an atmosphere of teamwork, energy, and fun.
• Manages sales goals by providing prompt and friendly customer service, building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor, and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System.
• Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurants computerized inventory system to meet sales demands and minimize loss.
• Manages the companys assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly, ensuring the restaurant meets safety and security standards at all times.

Position Qualifications ----------------------

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. An equivalent combination of experience and training may substitute for any of the listed position qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies ------------

• Attention to Detail: Follows established guidelines and procedures to ensure accuracy, gets work right despite pressing deadlines, concentrates on routine work details, and organizes and maintains a system of records.
• Customer Focused: Commits to meeting the needs and expectations of the organizations internal and external customers, builds and maintains a customer base, delivers a high level of customer service, and searches continually for ways to increase customer satisfaction (i.e., customer feedback).
• Developing Others: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths and development needs of team members, and provides opportunities for growth.
• Flexibility: Adapts and changes course of action when appropriate, effectively transitions from task to task, deals well with unresolved situations, frequent change, delays, or unexpected events, and maintains objectives amidst shifting priorities.
• Initiative: Takes action proactively addresses issues or opportunities without supervision, focuses on desired results and accomplishments, demonstrates clear purpose, enthusiasm, and a can-do attitude.
• Managing: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals, uses goals to guide actions and creates detailed action plans, organizes and schedules people and tasks, and utilizes resources effectively to meet goals.
• Teamwork: Works cooperatively with others to accomplish business goals and objectives, asks others for their ideas and opinions, supports teams decisions, and contributes to the teams efforts.

Desired Functional Skills -------------------------

• Cash Management Skills: Basic accounting, including invoice reconciliation

Desired Education and Experience -------------------------------

• High School diploma or GED
• Successful and stable employment history with supervisory experience

Physical Demands ----------------

While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly, strongly, and lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch, or stoop, kneel repetitively, use feet, and use head and neck in a twisting or static motion and to look up and/or down and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push, and/or pull and lift and/or move over 51 pounds.

Work Conditions ----------------

While performing the duties of this job, the team member is required to work outdoors in various temperatures in a noisy environment near moving mechanical parts with dangerous equipment or sharp tools and around fumes, odors, dust, or toxic chemicals.

Additional Information ----------------------

• Must be 18 years of age or older
• Must have reliable transportation
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery, Papa Johns Operations Manual, Employment Practices, and Development
• Ability to lead others with no supervision
• Bilingual in certain markets
• Work with phones, computers, fax machines, and copiers
• Nonexempt hourly position

Company Introduction -------------------

Papa Johns is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And were driven to be the best at making innovative new products and recipes.

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