Assistant Manager of VIP Services - The Cosmopolitan

Join the Cosmopolitan team as a VIP Lounge Assistant Manager, where you’ll help deliver elevated, personalized service to an exclusive VIP clientele in a luxury hospitality environment. In this role, you’ll lead with warmth, professionalism, and attention to detail while supporting daily lounge operations and creating seamless, memorable guest experiences.

Working in a fast-paced, high-touch environment, you’ll anticipate guest needs, build meaningful relationships, and create WOW moments that leave a lasting impression long after each visit!

THE DAY-TO-DAY:

• Oversee department operations in the absence of the Director or Department Head

• Respond to guest concerns professionally and resolve issues in a timely manner

• Promote a team-oriented culture focused on delivering exceptional guest service

• Support hiring, training, development, and succession planning while upholding the company’s diversity commitment

• Ensure accurate charging, postings, payment collection, cash handling, credit transactions, and balancing procedures

• Submit payroll and track attendance reports for VIP staff
   

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• High School Diploma or GED

• Two (2) years of prior relevant experience in Guest Service experience, preferably VIP services, Front Desk and/or Concierge

• Three (3) years of Supervisory/ Managerial experience in Hotel Operations preferred

• Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development opportunities through employee programs and network groups

• Free meals in our Cosmopolitan employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516