Assistant Manager

Job Title: Assistant Manager

Location: Ontario, CA

Job Type: Part-Time, Full-Time

About Us: Join our dynamic and energetic team at Slick City, Ontario, CA, where we create unforgettable experiences for our guests. Our indoor slide park offers fun-filled family activities, birthday parties, and more. Guided by our core values—Delight the Customer, Be Pioneers, Be Hungry, and Be Bold—we strive to create thrilling memories and push for boundless creativity.

Position Overview: We are seeking a motivated and dedicated Assistant Manager to support the daily operations of our indoor slide park. The ideal candidate will be a natural leader with exceptional organizational and communication skills, passionate about delivering outstanding guest experiences, and capable of managing a diverse team.

Key Responsibilities:

• Operational Excellence: Oversee daily operations to ensure smooth and efficient functioning, including opening and closing the facility, scheduling, inventory management, and guest services.
• Team Leadership: Lead, mentor, and motivate a team of employees, fostering a positive and productive work environment. Provide training, support, and performance feedback.
• Guest Experience: Ensure exceptional guest experiences by maintaining high standards of safety, cleanliness, and customer service. Address guest concerns and resolve issues promptly and professionally.
• Staffing Management: Assist with hiring, training, and scheduling staff. Manage employee performance, attendance, and payroll.
• Inventory & Supplies: Monitor and manage inventory levels, ensuring adequate supplies are available. Implement efficient inventory control systems.
• Financial Oversight: Assist in budget management, financial reporting, and cost control. Ensure accurate cash handling and accounting procedures.
• Safety & Compliance: Enforce safety protocols and ensure compliance with all regulatory requirements. Conduct regular safety inspections and staff training.
• Event Coordination: Plan and execute special events, parties, and group bookings. Collaborate with marketing to promote events and activities.

Qualifications:

• High School Diploma; some college preferred.
• Proven experience in a supervisory or managerial role, preferably in the entertainment, hospitality, or retail industry.
• Strong leadership and interpersonal skills, with the ability to inspire and manage a diverse team.
• Excellent organizational and multitasking abilities.
• Outstanding customer service skills and a passion for creating memorable experiences.
• Proficient in Microsoft Office Suite and point-of-sale (POS) systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable transportation to and from work.
• Successful completion of a background check is required.

Perks and Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts and perks include FREE park admission and discounts on food and retail.
• Team Member Exclusive Parties and Recognition Prizes.
• Bilingual Skills are a plus, but optional, and can be helpful in serving our diverse customer base.
• Opportunities for career advancement and professional development.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for our team.