Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
Job Summary
The Northstar PSS Leader is responsible for leading a Product Sales & Services (PSS) team and executing the PSS strategy through operational excellence, workforce management, and standardized service delivery.
This role reports directly to the In-Resort PSS Leader and is a key member of the in-resort PSS leadership team. The PSS location leader is accountable for delivering an _Experience of a Lifetime_ for both employees and guests, which supports Vail Resorts’ overall growth and profitability.
In this role, the PSS location leader focuses on hiring, scheduling, onboarding, training, performance management, employee development, labor optimization, daily operations, and guest service recovery.
The position requires regular collaboration with the PSS Resort Leader and cross-functional partners to drive continuous improvement and successful execution of the in-resort strategy.
Job Specifications:
+ Starting Wage: $25.00/hr - $30.15/hr
+ Employment Type: Year Round
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
Job Responsibilites:
+ Execute the vision, strategy, and roadmap for in-resort guest service delivery, including people, processes, and technology
+ Foster a customer-focused culture that delivers an exceptional guest experience throughout the entire guest journey
+ Develop and implement processes and reporting tools to evaluate and optimize service delivery and quality
+ Act as a consultative partner to resort leaders and line-of-business partners (e.g., Ski School, Scanning) through strong communication and collaboration
+ Monitor labor and service trends to identify opportunities for improvement, increase quality, and reduce operating expenses
+ Build and maintain a high-performing team focused on results, guest service, and leadership development
+ Support a strong guest services culture through collaboration with peers and cross-functional teams
+ Develop talent through succession planning and growth opportunities for high-potential employees
+ Willing and able to work across multiple locations and service areas, demonstrating versatility and actively developing knowledgeand proficiency across all products and services within the department.
+ Perform other duties as assigned
Leadership Qualities
Trusted Partner
+ Demonstrates technical expertise, business acumen, and sound judgment. Provides an objective and informed perspective on guest service challenges and opportunities. Effectively influences decisions through analysis, communication, and collaboration while holding others accountable.
Leadership and Management
+ Proven ability to lead, motivate, and develop high-performing teams. Leads by example with strong work ethic, collaboration, and results-driven focus. Demonstrates self-awareness, adaptability, and resilience in a fast-paced environment. Embraces continuous personal and professional development.
Business Alignment
+ Shows a strong passion for Vail Resorts’ business strategy and product offerings.
Approach & Behavior — Cultural Characteristics
+ Demonstrates strong learning agility and thrives in complex, evolving business environments
+ Approaches challenges with ambition, confidence, and emotional intelligence
+ Communicates effectively and builds strong relationships across all levels of the organization
+ Establishes trust quickly and empowers team members to lead and grow
+ Drives performance and embraces change, overcoming obstacles with creativity and determination
+ Continuously aligns team priorities, holds team members accountable, and supports employee development
Job Requirements:
+ 3–5 years of relevant experience
+ 1–2 years of leadership experience managing teams
+ Proven ability to lead and inspire teams with a focus on engagement and development
+ Strong operational management skills, including experience overseeing high-volume service environments
+ Ability to translate strategic vision into practical execution plans
+ Demonstrated sound judgment, professionalism, integrity, and confidentiality
+ High attention to detail and commitment to operational excellence
The expected pay range is $25.00/hr - $30.15/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID 514611_
_Reference Date: 05/04/2026_
_Job Code Function: Product Sales/Scanning_V
Vail Resorts
Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.
10,000 employees or more
Sports and Physical Recreation
https://jobs.vailresortscareers.com/