Assistant Manager: Product Sales/Scan

Vail Resorts

Leavenworth, WA

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JOB DETAILS

SALARY

$25–$30.15 Per Hour

SKILLS

Administrative Skills, Budget Management, Coaching, Communication Skills, Cost Control, Cross-Selling, Employee Assistance Plan, Health Insurance, Inventory Management, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Microsoft Product Family, Onboarding, Operational Communications, Operations, Operations Management, Order Supplies, Organizational Skills, People Management, Point of Sale (POS) Systems, Quality Monitoring, Reconciliation, Rentals, Retail, Revenue Growth, Revenue/Sales Reporting, Sales, Sales Strategy, Schedule Development, Service Delivery, Staff Requirements, Standup Meetings, Team Player, Time Management, Training Program, Training/Teaching, Transaction Processing/Management, Trend Analysis, Up-Selling, Workforce Management

LOCATION

Leavenworth, WA

POSTED

2 days ago

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, and mountain shuttles

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development

+ Referral Program

Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans

Job Summary:

Service is the foundation of everything we stand for at Vail Resorts, and our PSS Assistant Managers are no exception to creating this experience of a lifetime. Assistant Managers are an integral part of PSS operations responsible for leading daily operations and helping to deliver high-quality, consistent service in a fast-paced, high-volume environment. Reporting to the Guest Service Manager you will oversee and support the PSS staff while maintaining excellent standards, efficiency, and teamwork. This position is key to driving both guest satisfaction and team performance throughout the seasons.

Job Specifications:

+ Starting Wage: $25.00/hr - $30.15/hr

+ Employment Type: Year Round (11-month)

+ Shift Type: Full Time hours available

+ Minimum Age: At least 18 years of age

+ Housing Availability: Yes

Job Responsibilities:

Leadership & Team

+ Lead, coach, develop and inspire staff from a variety of backgrounds and experience levels to build skills, take ownership of their roles, and grow as contributing members of the team.

+ Creating a positive, productive working environment.

+ Create and manage staff schedules using workforce management tools to optimize coverage and labor efficiency.

+ Facilitate onboarding and ongoing training programs tailored to seasonal staff needs and provide regular performance feedback.

Guest Experience

+ Ensure consistent delivery of Epic Service across all PSS touchpoints

+ Monitor service quality delivered by staff and identify areas of team strength and opportunity

+ Address and Resolve guest concerns and feedback. escalate issues when needed and support quality improvements by identifying areas of opportunity.

+ Ensure guest-facing areas maintain professional standards, including snow removal and signage upkeep.

Operational Excellence

+ Support the Guest Service Manager by leading operations efficiently during peak times and throughout the year. Ensure effective operations at all times across ticketing, pass sales, and guest service.

+ Oversee point of sale systems and ensure accurate transaction processing

+ Support budget adherence by monitoring labor costs and managing supply inventory in alignment with financial targets.

+ Assist with inventory tracking and ordering of supplies.

+ Collaborate with other departments (e.g Ski School, Rentals, F&B) to support guest flow

+ Complete all necessary administrative duties as needed daily, including but not limited to POS Reconciliation, Facility Check List, Daily Payroll Accuracy, Ordering & Inventory, Safety & Stand-up Meetings, logs.

+ Be punctual reliable and consistent with workplace attendance

Sales & Strategy

+ Lead daily stand-up meetings to align team goals and communicate operational updates.

+ Drive sales of lift tickets, lessons, rental and other resort products by utilizing and promoting effective sales techniques, such as upselling, suggestive selling and cross selling.

+ Review and interpret sales reports to identify trends, inform staffing decisions, and improve upselling techniques.

Communication & Coordination

+ Act as a liaison between front line staff and resort leadership

+ Participate in cross-departmental planning for group visits, events and peak days

+ Ensure accurate and timely updates in shared platforms such as Microsoft Teams and operational trackers.

Job Requirements:

+ Minimum 3-5 years of hospitality or guest service experience in high-volume environments, including 2+ years of leadership experience.

+ Ability to lead and inspire a diverse seasonal team.

+ Excellent administrative, communication, and organizational skills.

+ Must be able to work flexible hours including weekends, holidays, and peak resort periods.

+ Ability to lift up to 50 lbs. and stand for extended periods.

+ Ability to attend work in all seasons, in addition to the winter weather environment.

The expected pay range is $25.00/hr - $30.15/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._

_Requisition ID 514111_

_Reference Date: 03/27/2026_

_Job Code Function: Product Sales/Scanning_

About the Company

Vail Resorts

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Sports and Physical Recreation

WEBSITE

https://jobs.vailresortscareers.com/

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