Club Monaco is an international men's and women's lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Position Overview
Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.
Essential Duties & Responsibilities
- Delivering and Impacting Business Results
- Assist in motivating staff and align daily activities to achieve business goals
- Monitor sales floor and zone coverage to drive sales and maintain customer focus
- Model and Ensure dress code compliance
- Monitor service associate breaks and shift changes
- Communicate top and bottom sellers to Store Manager
- Respond to changing demands of the business
- Conduct hourly sales reads and coach staff on exceeding sales targets
- Achieve personal sales targets Customer Focus
- Protect the customer experience in all business areas
- Focus staff on the importance of the quality of our relationships with our customers
- Ensure proper training on product knowledge for staff
- Lead by example in client capture results Operational Standards
- Ensure compliance with all policies and procedures
- Ensure daily monitoring and execution of sales and payroll goals.
- Uphold and model established best practices
- Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction
- Strict compliance and adhering to the application of policies and procedures Leadership Attributes
- Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
- Effectively leverages and appropriately delegates responsibilities to staff.
- Fosters a challenging and positive team environment in which members participate, cooperate with and support each other • Provides a clear sense of direction for service associates.
- Takes accountability for personal results Loss Prevention
- Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
- Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards
Experience, Skills, and Knowledge
- A minimum of 1 year of retail management experience
- Excellent interpersonal skills supporting a team environment
- Excellent English communication verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Goal oriented: ability to stay focused on creating winning results
- Hours/days of work vary due to the demands of the business
- Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock