Position: BigFoot Java Asst. Barista Manager Job Summary: BigFoot Java Asst. Barista Managers main responsibility is as a Barista and secondary you will perform routine location and machine maintenance. Asst. Manager Duties/Responsibilities: • Perform all duties and responsibilities of a Barista • Perform all daily and weekly and monthly equipment maintenance duties. • Help ensure BFJ successfully, increasing sales and hitting sales targets and labor targets. • Provide leadership for the baristas through 'being the example' and providing training as needed. • Follow set building, health, and BFJ culture standards; always remaining compliant in all areas. • Create a platform for involving and inspiring all employees to succeed in everything they do. • Ensure that your BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer. • Help oversee and be responsible for all the employees at your BFJ: training, coaching, etc. • Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards. • Presents oneself in a professional manner, be in proper dress attire and wear the approved uniform. • Maintain good business practices as outlined by management. • Lead, inspire, and develop each member of the crew to achieve our mission: • Maintains staff by helping to train employees. • Continuous training of employees on drinks preparation and proper use of coffee equipment. • Maintains and clean, well-stocked and orderly work environment. • Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues. • Attend all mandatory meetings. • Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook. • Enforces food safety regulations. • Ensures a safe, secure, and legal work environment. • Enforces local, state, and federal labor and employment laws. • Help manages Scheduling-Shifts, time-off, and coverage. (Managers and Asst. Managers must be available to cover any shift per business needs or in the event staff cannot cover). • Communicates job and performance expectations. • Maintains quality service by enforcing quality and customer service standards along with quick service expectations. • Escalate customer complaints to the District Manager to resolve quality and customer service complaints if you are not able to resolve the complaint. • Available for on-call issues outside of normal scheduled shift hours. • Working a rotating schedule to see all employees for training and to improve customer experiences. • Performs other related duties as assigned. Qualifications: • High School Diploma or GED • Certified Food Protection Manager Certification (Can schedule and receive once hired) • 5 years customer service experience required. • 2 years of Barista experience required. • Experience in JIT inventory management. • Ability to lead a team. • Availability to work around peak hours, including nights, early mornings, weekends, and holidays, along with a rotating schedule to ensure all employees are properly trained and providing speed and a legendary experience to each customer. • Training and willingness to continue learning about food and beverage preparation. • Exceptional listening and communication skills. • Ability to walk, bend, and stand for extended periods. • Commitment to customer satisfaction and service excellence. • Willingness to work as part of a high-energy, efficient team in a fast-paced environment. • Ability to read and speak English proficiently. • Strong ability to multi-task. • Strong basic mathematical skills. • Ability to problem solve quickly. • Ability to follow directions. Physical Requirements: • Ability to stand for 8 hours or more per shift. • Repetitive motions. • Ability to bend, stoop or kneel as needed. • Must be able to lift up to 30 pounds at times. • Ability to stand/walk for long periods of time. • Use of hand dexterity for writing, grabbing, pulling, twisting, shaking • Cleaning and restocking work areas, emptying trash, and sanitizing equipment and utensils. • Exposure to semi-loud noises due to proximity to operating roads, and drive through lanes at stores along with equipment sounds. Job and Benefit Information: • 90-day probationary period. • 90-day probationary review to go over your performance. • Two-week training period at multiple locations. • Full-time position requiring 35 hours or more per week. • You will be required to attend occasional meetings at the corporate office. Pacific WA 98047 • Hourly wage range of $18.15-$20.00 (Eligibility for tips while being an active Barista only) • PTO accrued at .025 per hour. (Averages about 40 hrs. per year) • 401 (K) Eligibility after 120 days. (If offered at that location) • Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location) • Free Coffee Beverages while on shift |