Assistant Manager, Quality Assurance Engineering

Adairsville, GA | Full-Time | Exempt

Join YANMAR and help drive quality, technical excellence, and customer success.

YANMAR is looking for an experienced Assistant Manager, Quality Assurance Engineering to join our After-Sales Support team in Adairsville, GA. This role is ideal for a technically strong leader with hands-on diagnostic experience who thrives on solving complex problems, improving processes, and supporting customers at a high level.

In this position, you’ll serve as a key liaison for OEMs, distributors, and dealer partners while helping lead quality assurance initiatives, warranty operations, technical support, and continuous improvement efforts. If you enjoy combining technical expertise with leadership, customer interaction, and strategic problem-solving, we’d love to hear from you.

What You’ll Be Doing:

• Lead quality assurance and warranty-related initiatives to improve customer experience and service performance

• Supervise Quality Assurance Engineering operations and support KPI achievement

• Analyze warranty claim and failure trend data to identify root causes and improvement opportunities

• Develop and deliver technical training for service providers focused on diagnostics, warranty compliance, and repair excellence

• Create and communicate technical service bulletins and product improvement communications

• Provide advanced diagnostic and troubleshooting support for OEMs, distributors, and dealer partners

• Partner with internal engineering, quality, and global teams to resolve technical issues

• Lead escalated issue resolution and continuous improvement initiatives

• Conduct field visits for audits, technical investigations, rework oversight, and partner support

• Build strong relationships with customers, service providers, and internal stakeholders

What We’re Looking For:

• Bachelor’s degree in Engineering or related technical discipline

• 3+ years of hands-on diagnostic and troubleshooting experience supporting diesel engines, industrial equipment, agricultural, marine, construction, heavy-duty, or automotive equipment

• Strong knowledge of diesel engine systems, diagnostics, repair, maintenance, and emissions-related equipment

• Experience using diagnostic tools such as Volt/Ohm meters, CAN bus, OBD II interfaces, or similar equipment

• Experience with Microsoft Office (Excel, Outlook, PowerPoint, Word); Power BI and CRM experience is a plus

• Previous leadership or management experience preferred

• Strong communication, problem-solving, and customer relationship skills

• Ability to travel approximately 15%, including occasional international travel

• Japanese language skills are a plus

Why Join YANMAR?

At YANMAR, you’ll be part of a team focused on innovation, quality, and delivering exceptional customer support. This role offers the opportunity to make a direct impact on product quality, customer satisfaction, and continuous improvement initiatives across a global organization.

Ready to apply? We’d love to connect with you.