Budget Management, Business Support, Customer Support/Service, Data Analysis, Documentation, Inventory Management, People Management, Performance Analysis, Resolve Customer Issues, Revenue Management, Systems Administration/Management, Workplace Issues
Key Responsibilities
- Operations & Strategy: Support overall business goals, implement revenue management, manage daily workflows, and analyze performance data to suggest improvements.
- Staff Supervision: Recruit, train, schedule, motivate, and evaluate team members; provide guidance and handle escalated staff issues.
- Customer Service: Ensure top-notch service, handle complex customer queries, resolve complaints, and maintain satisfaction.
- Administration: Manage booking systems, handle documentation, monitor budgets, manage inventory/supplies, and report to upper management.
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The Indian Hotels Company Ltd