Assistant Manager, Restaurant

REQ6301 Assistant Manager, Restaurant (Open)

POSITION SUMMARY:

The Assistant Manager, Restaurant is instrumental in driving the daily operations of the assigned restaurant or bar, ensuring a seamless guest experience and consistently high service standards. Reporting to the Manager, they oversee team performance, enforce company policies, and execute a range of operational objectives aimed at achieving guest satisfaction, revenue growth, and cultivating a motivated, cohesive team environment.

PRIMARY RESPONSIBILITIES:

• Optimize staff scheduling and shift rotations, ensuring coverage aligns with peak periods and anticipated guest volume to maximize service efficiency.
• Actively coach, mentor, and support team members, providing ongoing feedback to foster professional development and uphold exemplary performance standards.
• Enforce rigorous health, safety, and cleanliness protocols throughout all front and back-of-house areas, conducting regular audits and addressing any deficiencies promptly.
• Respond to guest feedback and resolve issues swiftly, employing a solution-oriented approach to maintain the highest levels of satisfaction and positive reviews.
• Oversee inventory management, including monitoring supply levels, placing timely orders, and partnering with procurement to prevent stockouts and minimize waste.
• Organize and facilitate frequent staff training sessions focused on service excellence, menu knowledge, and compliance; ensure clear and consistent communication through regular meetings and briefings.
• Foster a positive workplace culture by motivating staff, recognizing achievements, and addressing concerns to support morale and retention.
• Collaborate with the culinary team and other departments to streamline operations, deliver exceptional guest experiences, and support cross-functional initiatives.
• Monitor daily sales, track key performance indicators, and implement strategies to drive revenue, reduce costs, and enhance profitability.
• Develop and execute promotional activities and special events designed to attract new guests and reward loyal patrons, ensuring smooth execution and measurable results.
• Identify and implement process improvements, leveraging technology and best practices to enhance operational efficiency and guest satisfaction.
• Ensure strict adherence to all regulatory and licensing requirements, maintaining accurate documentation and facilitating inspections as needed.

QUALIFICATIONS:

Experience

• Minimum 2 year of F&B service experience in 5 star international hotel / resorts
• Supervisory / Management experience in a five star restaurant environment

Education

• Minimum certificate in Hospitality or Business Management

Skills / Competencies

• Proficient in Microsoft Applications

Advantageous Skills

• Casino hotel experience is an advantage