Assistant Manager

Are you looking for a FUN and FAST PACED work environment with competitive pay, extensive training and other perks like lots of ice cream? Are you bright, outgoing, personable, and willing to go that extra mile to create the Ultimate Ice Cream Experience? Are you eager to learn and looking to advance your career? We are looking for you! We need an Assistant Manager to join our team.

Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store and then customized by combining a variety of mix-ins on the frozen granite stone. Cold Stone Core Values

Requirements:

• Perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time. 
• Workaround nuts and other allergens.
• Perform other duties and responsibilities as requested by the GM.

Functions:

• Manage the entire operation of the restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service, and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, and cash control.
• Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices, and restaurant safety practices.
• Ensure that all systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
• Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner, GM, field staff, or territory operator
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in the workflow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity, and efficiency.

Health and Safety Standards

• Assist the GM with ensuring that Food Safety is the top training priority in-store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems or routines.
• Understands how to react in the event of an emergency such as a worker's compensation accident, a robbery, etc.

Qualifications:

Experience Needed

• Minimum of 1-3 years of high-volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coachability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. 
• Must be able to actively work to achieve and exceed set goals for the business.
• Technical - proficiency with computers and Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet Cold Stone Creamery standards in all you do.
• Integrity-does the right thing even when no one is looking, is honest, and earns the trust of others.

Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Ice Cream Cakes, Shakes, and Smoothies the Way You Want It. Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store and then customized by combining a variety of mix-ins on the frozen granite stone.

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