Job Title: Management Trainee - Sales
Reports to: General Manager
FLSA Status: Part time, Non-Exempt
- Spanish-speaking ability preferred to support our Spanish-speaking customer base.
Summary: The Management Trainee – Sales is an entry point into Goldfish Swim School's Manager Development Program, designed for motivated individuals who are passionate about people, sales, and delivering exceptional guest experiences. In this role, you will work closely alongside the AGM – Sales and General Manager, developing the skills and knowledge needed to lead a high-performing Front Desk team, drive enrollment, and eventually grow into a Manager. You will learn the school's operations from the ground up, building confidence through hands-on experience, mentorship, and structured development.
Duties and Responsibilities:
- Greet every member and family warmly at arrival and departure, serving as a welcoming presence for the school.
- Keep the facility clean, organized, and always ready for customers.
- Oversee the first day swimmer process: wristbands, tours, lane walks, and follow up.
- Support daily enrollment efforts by following up on leads via calls and texts under the guidance of the AGM or GM.
- Learn to handle common customer objections and support Front Desk staff in doing the same.
- Shadow and assist the AGM in coaching Front Desk team members through real-time support and feedback.
- Serve as the Manager on Duty during assigned shifts - responsible for the full operation of the school, stepping in across aquatics, front desk, and facilities wherever the team needs support and ensuring every area is running at the Goldfish standard.
What We’re Looking For:
- A natural communicator - comfortable on the phone and in person with families.
- Comfortable learning new software (we'll train you on our systems).
- Organized, dependable, and proactive about following through.
- 0-1 years in a customer service, sales, or team support role.
- Must be available for evening and weekend shifts.
What Success Looks Like:
- Families feel welcomed and cared for from their very first interaction.
- The Front Desk team is supported, coached, and set up to succeed each shift.
- The school feels clean, organized, and running smoothly every day.
- Enrollment growth and retention.
Our Culture: At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. The Management Trainee - Sales is a key part of making that happen, from the first phone call to the first swim lesson and beyond. If you love working with people, thrive in a fast-paced environment, and want a role where you can grow, we'd love to meet you.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!