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Assistant Manager

Spice Catering Co

Shaker Heights, OH

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Continuous Improvement, Cook Dishes, Dental Insurance, Disciplinary Action, Establish Priorities, Financial Management, Food Quality, Food Safety, Food Services, Health Insurance, Interpersonal Skills, Inventory Levels, Inventory Management, Leadership, Multitasking, Operations, Order Management, People Management, Problem Solving Skills, Restaurant, SPICE (Simulation Program with Integrated Circuit Emphasis), Safety Process, Sanitation, Staff Training, Team Lead/Manager, Team Player, Time Management, Vision Plan, Workplace Issues
LOCATION
Shaker Heights, OH
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Assistant Manager – Boom’s Pizza
Job Summary
The Assistant Manager at Boom’s Pizza plays a vital leadership role in daily operations and is the primary support to the General Manager. You will help oversee service execution, uphold food quality and safety standards, guide team members, and ensure an exceptional guest experience. This position requires hands‑on leadership, strong communication, and the ability to maintain smooth operations during all shifts. 

Key Responsibilities
Direct Support to the General Manager
• Serve as the GM’s primary operational partner, ensuring their standards and directives are carried out consistently.
• Assist with daily decision‑making, shift coordination, and communication across the team.
• Step in to manage the restaurant in the GM’s absence, maintaining continuity and leadership.
Opening Procedures
• Arrive prepared and on time to ensure the restaurant is fully ready for service.
• Oversee cash drawer preparation and verify accuracy and security.
• Ensure dough pulling, line checks, and prep work are completed to operational standards.
• Receive, organize, and properly store incoming orders.
• Confirm all stations are stocked and ready for the day.
Guest Interaction
• Greet guests warmly and ensure a welcoming, positive dining experience.
• Address guest concerns with professionalism, empathy, and timely resolution.
• Support staff in delivering consistent, high‑quality hospitality.
Operational Oversight
• Ensure all team members follow company policies, procedures, and safety guidelines.
• Maintain cleanliness and sanitation standards throughout the restaurant.
• Communicate effectively with staff and management to address issues and support smooth service.
• Provide on‑the‑floor leadership by working stations as needed in both front and back of house.
Inventory & Order Management
• Assist with placing and reviewing orders on designated order days.
• Monitor inventory levels and communicate shortages or overages to management.
• Maintain accurate pars and ensure prep levels support efficient service.
Closing Procedures
• Lead and verify all closing tasks to ensure proper shutdown of the restaurant.
• Reconcile cash drawers and complete end‑of‑day financial responsibilities accurately.
• Secure the facility, equipment, and inventory before leaving.
• Send a detailed shift report to the GM/AGM and supervisor, including guest issues, employee concerns, comps, and service notes.
Team Leadership & Support
• Provide coaching, guidance, and support to team members during service.
• Foster a positive, collaborative work environment.
• Assist in training new employees and reinforcing performance expectations.

Authority & Limitations
• Assistant Managers support scheduling, staffing, and operational decisions, but final authority on scheduling, hours, and disciplinary actions remains with the General Manager and AGM.
• Escalate employee conflicts or performance concerns to upper management as needed.

Qualifications
• 1–2 years of restaurant or food service experience, preferably in a supervisory or management role.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and make decisions in a fast‑paced environment.
• Proficiency in food preparation, inventory management, and cash handling.
• Commitment to food safety and sanitation standards.
• Flexible availability, including evenings, weekends, and holidays.

Salary 
  • 18/hr to 20/hr plus tips.
 
Employee Culture 
Spice is a founder-owned, mission-based company. Our purpose is Changing how people connect with food and our focus is thoughtful hospitality experiences. 
 
At Spice, we make a PACT - a shared commitment to uphold the values that define our culture. This PACT shapes how we work, grow, and deliver unforgettable experiences. 
 
Our Core Values: P.A.C.T. 
  • Protect Your Peace 
    Prioritize well-being by setting boundaries, managing stress, and maintaining balance for sustainable performance. 
  • Always Learning 
    Stay curious and adaptable, embracing opportunities for growth and continuous improvement. 
  • Cultivate Joy 
    Celebrate achievements, foster positivity, and create uplifting experiences for our team and guests. 
  • Trust + Respect 
    Act with integrity, value diverse perspectives, and treat everyone with honesty and dignity. 

About the Company

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Spice Catering Co

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