Assistant Manager, Skylink Transportation Admin

Under general supervision of the Skylink Control Center Superintendent, performs customer service functions for the Skylink system to ensure Skylink system serviceability. Routinely evaluates service delivery performance of the maintenance contractor to Airport customers, develops and maintains section standardized operations procedures, administers Control Center training program, and provides direct interaction with Skylink customers through communication and formal tours. 

What you will be doing

• Responds to inquiries from the Control Center, manager and/or superintendent regarding maintenance services and activities.

• Plans, develops and conducts research programs and surveys for the operation of the Skylink system identifying and implementing necessary improvements and correcting inefficiencies.

• Receives customer suggestions, complaints and/or dissatisfaction reports and responds via telephone, in person or by electronic mail.

• Plans, coordinates, schedules and/or conducts tours of the Skylink system.

• Assists the Public Affairs Department’s efforts to communicate and inform the airport and community of the benefits of Skylink.

• Receives information, interprets and compiles data, produces and distributes daily, weekly, monthly, and annual reports as required.

• Identifies and assists management in analysis in high contract hour action areas and trends and deviations from schedules and standards.

• Performs duties of a Central Control Operator as needed.

• Participates in project teams involved in Skylink Maintenance productivity and performance studies and standards.

• Rides on board Skylink vehicles and inspect stations to evaluate vehicle performance, cleanliness, or condition of platform stations, and related system equipment.

• Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues and notifies the Environmental Affairs Department of any observations that may have environmental impact.

• Assists the Marketing departments by installing commercial devices to enhance revenue opportunities and provide system and facility tours.

• Coordinates with Risk Management Department on accidents, casualties, or loss involving Skylink operations and maintenance.

• Monitor and maintain the Skylink Services business unit Records Retention Policy.

• Assist in the creation, review and update of the Skylink Control Center standard operating policies and procedures.

• Monitor, administer, and maintain the Skylink Control Center training and recertification program.

• Acts on behalf of the Control Center Superintendent during absences.

• Receives and processes station and car sign change requests and works with contractors and DFW departments to schedule route changes or shutdowns when necessary.

What you need

• Associate’s degree in business, electronics or related field.

• Four (4) years experience operating or maintaining electro-mechanical systems in a real-time transportation environment.

• Any equivalent combination of education and or experience may be substituted for the above.

• Possession of a valid class C driver’s license.

Required knowledge, skills and abilities

• Knowledge of operations and maintenance scheduling practices and principles.  

• Knowledge of personal computers, computerized systems that organize, maintain and retrieve a wide variety of data.

• Knowledge of practices necessary to perform computations, analyses and studies and to compile sufficient data and statistics to reach appropriate conclusions and judgments.

• Knowledge of electromechanical and electronic concepts.

• Familiarity with APM systems and their operation.

• Skill in the use of standard office equipment such as computers or facsimile and application programs such as excel and word.

• Concentration skills to crosscheck data prior to entry into automated systems and to verify the integrity of data output.

• Ability to perform basic mathematical calculations.

• Ability to work rotating shifts

• Ability to communicate clearly in person, by telephone, radio, in writing and electronically to provide high levels of customer service and information.

• Ability to perform analysis and recommend courses of action based on independent research.

• Ability to analyze and interpret data and to develop and maintain reports using automated systems.

• Ability to establish and maintain harmonious and effective working relationships at all levels within and outside the organization.

• Ability to make changes in audio and graphic displays on vehicles and at stations.

• Ability to pass a color vision deficiency test.

• Ability to make changes in audio and graphic displays on vehicles and at stations.

Desired

• Knowledge of Airport Board and federal policies, rules, and regulations governing airport operational safety.

• Experience in an airport operations or maintenance environment in a large 24/7 operations or maintenance business unit.

Special requirements

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.

• This is a DOT-designated and Airport-designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass drug and alcohol tests prior to employment and to submit to drug and alcohol screening on a random basis during the length of their employment in the safety sensitive position.

• This is a designated Essential Employee position as defined in DFW Airport’s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

• Must pass and maintain Skylink Control Center Operator Certification within six (6) months and maintain certification annually.

Effort

• Works in office, shop and APM station environments and on board the Skylink vehicles.

• Works in direct contact with Airport customers, contractors, and stakeholders.

• Uses reasoning abilities evaluating and analyzing Skylink customer service delivery.

• Performs moderately complex mathematical calculations.

• Position involves considerable walking, standing, and sitting.

• Uses near visual acuity in proofreading typed documents.

• Drives to locations on and off the property.

• Uses office equipment including keyboard devices a computer and monitor.

• Exchanges information by telephone, in person, by radio, and by electronic mail.