Assistant Manager
Company Overview
We are a mission-driven ice cream shop focused on creating joyful experiences for guests and a supportive, growth-minded environment for our team. Our shops are community hubs where great service, great people, and great ice cream come together.
We believe in developing leaders from within, investing in training, and offering clear paths for advancement as our business continues to grow.
The Opportunity
As an Assistant Manager supporting both our Glastonbury and South Windsor locations, you will be a key on-the-floor leader, helping to run daily operations, develop your team, and ensure every guest leaves happier than when they arrived.
This is a hands-on leadership role ideal for someone with supervisory experience who is ready to increase their impact and grow into a Shop Manager position.
What You'll Do
- Partner with Shop Managers to run day-to-day operations at both the Glastonbury and South Windsor locations, maintaining smooth, efficient shifts.
- Coach, train, and motivate scoopers and shift leads to deliver consistent, high-quality service and uphold shop standards.
- Model standout guest experiences, stepping in to resolve issues with a calm, positive attitude and turning challenges into loyalty-building moments.
- Help drive shop performance goals, including sales, speed of service, cleanliness, and overall presentation.
- Support and participate in community events and in-store promotions that strengthen our local relationships and brand presence.
What Success Looks Like
- Within your first 3–6 months, you are confidently leading shifts at both locations with minimal oversight, keeping operations smooth, on schedule, and aligned with company standards.
- Guest satisfaction scores and feedback reflect warm, consistent service, and you see an increase in repeat visits and positive word of mouth.
- Your teammates view you as a reliable coach and role model who helps them improve their skills, confidence, and performance.
- You are actively preparing for Shop Manager responsibilities by owning key operational tasks and contributing ideas that improve shop performance.
What We're Looking For
- Previous leadership or supervisory experience, ideally in food service or retail, with comfort leading a team in a guest-facing environment.
- Strong communication and problem-solving skills, with the ability to stay composed and solutions-focused in a fast-paced setting.
- Dependable, positive, and accountable, with a hands-on mindset and willingness to step into any role the shop needs.
- A genuine desire to grow into a larger leadership role and build a long-term career in hospitality or retail management.
Compensation and Benefits
- $20–$24 per hour (including tips).
- Free ice cream and a workplace that lives its values.
- Flexible scheduling and paid leadership training.
- Clear advancement path, with Shop Manager as the next step.
How to Apply
If you are ready to grow your leadership skills and make a positive impact at both our Glastonbury and South Windsor shops, apply today with your resume and a brief note about why this role is a fit for you.