Assistant Manager, Transit Control Center (TCC) Operations

Assistant Manager, Transit Control Center (TCC) Operations

Salary

$96,512.00 - $156,624.00 Annually

Location

Transit Control Center, Minneapolis, MN

Job Type

Full-Time

Job Number

2026-00363

Division

Metro Transit

Department

Transit Control Ctr-Bus Transp

Opening Date

10/08/2026

Closing Date

10/25/2026 11:59 PM Central

• Description
• Benefits
• Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the countrys largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses and light rail, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Assistant Manager, TCC Operations positions are responsible to plan, coordinate and manage the daily first and second shift work activities and operational functions of the Transit Control Center (TCC) while implementing continual operational and technical improvements in order to meet agency and customer needs and expectations.

The Assistant Manager, TCC Operations positions perform rotational management oversight and support duties/requirements for assigned Transit Control Center work units and support operations including:

• Bus Transit Services
• Police Dispatching
• Information Services
• Communications Specialist Team
• Training Program

The candidates permanent residence must be in Minnesota or Wisconsin. This position will establish an eight-month eligible list for current and future positions.

What you would do in this job

1. TCC Operations Management Oversight: Assists the Manager, TCC with management oversight of TCC operations development and monitoring of goals, objectives, operating rules and departmental procedures in support of Metro Transit's operating plans, goals and objectives.

• Defining staff performance measures and goals and establishing plans and priorities for the department. Analyze service performance data and provide input to other departments regarding recommended corrective actions.
• Develops, writes, and updates departmental policies and procedures. Works with other departments to ensure standard operating procedures, as well as common and consistent emergency response and reporting.
• Prepares concise reports, compiles information and maintains procedural reference information, and other required documentation; documents non-compliance of rules, procedures, and policies when required. Review reports, data, and audio recordings for accuracy and completeness. Design, develop, and maintain report forms/templates.
• Develop and maintain departmental budget. Work with staffing schedule to minimize overtime expenditures while maintaining adequate staffing levels. Purchase items to support departmental needs within the set budget. Predict training needs and costs to maintain staff proficiencies and competencies.

2. TCC Staff Supervision: Provides daily supervision, coaching, counseling, administration of discipline for 5-6 TCC Supervisors and 5 Associate Communications Specialists staff based TCC rotational operations assignment determined by Manager, TCC

• Develop and implement scheduling and oversee shift selection and work fill process. Facilitate hiring process for new TCC supervisors, Associate Communication Specialist
• Oversee and evaluate daily work assignments. Approve absences and backfill work to ensure adequate shift coverage. This includes all vacation and day at a time requests off. Assign overtime and approve shift swaps that will ensure adequate console coverage for team.
• Ensure staff compliance with policies, rules, procedures, practices, and adherence to labor contracts.
• Facilitate hiring process for new TCC supervisors Associate Communication Specialist Conduct training of new employees to ensure new hires are onboarded successfully and understand their role and responsibilities at Metro Transit. Conduct refresher training and new training throughout the year for current team members.
• Conduct performance management and annual performance review process using Met Council Perform program for assigned TCC staff.
• Partners with relevant departments to administer and monitor standardized programs such as drug and alcohol, FMLA, Disability Management, Workers Compensation, Safety and Training programs. Perform other duties, such as Leadership Academy OJE mentor liaison, drug testing management of supervisors and associates, etc.

3. Police Dispatching: Develops and carries out TCC Police Dispatch policies and procedures and oversees its TCC operations.

• Work as a liaison between TCC and Police Command Staff.
• Communicate with TCC, Police Computer-Aided Dispatch (CAD) vendor, Metro Transit Police Department, and other public safety agencies.
• Provide investigative support for Metro Transit Police Department and other public safety agencies. Investigating complaints by finding audio proof. Investigating complaints by finding documentation proof via SSRs-Special Situation Reports. Creating Incident Command documentation such as ICS 202 and 204 reports
• Analyze and provide adequate dispatch staffing levels for additional police activities.
• Overseer of the CAD-Computer Aided Dispatch software/hardware system.
• Attending meetings with stakeholders and representing the department, such as, PSAP-Public Safety Answering Point, MTPD-Metro Transit Police Department, and BCA-Bureau of Criminal Apprehension.

4. Transit Bus Service: Develops and carries out TCC Bus transit service policies, procedures and operations.

• Address operational needs and TCC staffing to effectively manage potential service impacts. Overseeing TCC Supervisors and managing the report types such as Bus Transportation Daily Reports.
• Provide additional resources (e.g. operators and buses) to maintain the agency's on-time performance for planned and unplanned events. Creating work orders for extra buses in TX Base and adding extra staff on special events/or special weather days.
• Communicate with Street Operations and Maintenance staff to ensure appropriate staffing level needs in support of overall transit operations.
• Monitor weather, traffic, and events to predict their impact on staffing and equipment needs.
• Attending meetings with stakeholders and representing the department, such as, On Time Performance and Fire Safety.

5. TCC Information Services. Develops and carries out TCC Information Services support policies, procedures and operations.

• Overseer of the TM-Transit Master software/hardware system. Overseer of the phone apparatuses, maintenance, and contact support.
• Analyze operational needs of current and future systems in coordination with TCC Systems staff.
• Develop upgrades to current police dispatch systems to be compatible with other public safety agencies.
• Liaison with Vontas who distributes the TM system Customer Complaint Liaison
• TCC METNET Operators' Page upkeep and author.
• Implement additional technology and expand capabilities of the TCC in preparation for future growth.

6. TCC Communications Team: Develops and carries out TCC Communication Teams policies, procedures and operations.

• Managing the overall Communications Team operations calendar. Maintain overall schedule for the Communications Team to ensure adequate coverage using the TCC Scheduling Software. and TCC Kipsu scheduling systems software and hardware.
• Conduct daily and monthly quality assurance for Text for Safety, Rider Alerts, and social media, to ensure policy and procedures are being followed and provide constructive and complimentary feedback. Quality Assurance would be completed by reviewing previous day's work and developing long term goals
• Project Management for the Communications Team to determine technological needs for job responsibilities of the team and ensure work product matches agency's needs.
• Conduct other duties for the team including but not limited to bi-weekly team meetings, support overall TCC operations, provide real time support inside the TCC during times of crisis.

7. TCC Training Coordination

• Update, create, and assess training needs for staff.
• Develop, design, implement and evaluate, on an ongoing basis, a new hire training program for all TCC Supervisors and staff.
• Evaluate and document SSRs and CAD Calls For Service.
• Look for trends or areas for individual or team improvement via a rigorous QA/QI process.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of progressive, responsible experience in transit, transportation, public safety, communications, or similarly related field and completed education in Business Administration, Transportation, Communications or related field:

• High school diploma/GED with eight (8) years of experience including one (1) year of experience in a lead/supervisory role.
• Associate degree with six (6) years of experience including one (1) year of experience in a lead/supervisory role.
• Bachelors degree or higher with four (4) years of experience including one (1) year of experience in a lead/supervisory role.

License Requirements:

• A valid driver's license in Minnesota or Wisconsin, or ability to obtain one within 60 days of employment.

• Acceptable driving record.

• Must be able to pass a criminal background check with fingerprinting.

• Metropolitan Council Employees Only: Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Metro Transit Leadership Academy = 1 year

Project Management Development Program (12-month session) = 1 year

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

• Leading Self-Personal Effectiveness Certificate
• Leading Self-Communication Certificate
• Leading Self-Business Skills Certificate
• Leading Others-Preparing for Supervisor Certificate

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience in using best practices to assist in making decisions that are in alignment with agency goals.
• Experience working within a transportation or emergency operational environment.
• Experience speaking in front of the public or presenting information to large groups of people.
• Experience designing, developing, delivering, and evaluating training.
• Experience as a lead/supervisor of union employee work groups and knowledge of union contract administration.
• Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, discipline).
• Experience fostering equity, diversity, and inclusion competency and understanding.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of:

• Knowledge of management practices, principles of supervision, performance management (coaching, counseling, staff development, performance improvement, discipline.)

• Knowledge of Twin Cities geography and Metro Transit Service Area

• Knowledge of Federal, State and local laws and regulations relating to bus transportation.

• Knowledge of customer communications, including voice of social media and handling public safety complaints via text

• Skills in:

• Creating departmental policy and procedure.

• One-on-one communication and supervision of employees

• Multi-tasking and coordinating multiple activities at once

• Effectively manage multiple, competing issues, make sound decisions under pressure and prioritize responses for proper resolution.

• Basic skill level in Microsoft Word, Excel and other windows-based environments

• Strong written, verbal, and communication skills. Creating departmental policy and procedure.

• Ability to:

• Make real-time decisions involving transit service, transit policy, and transit police incident call handling.

• Make long term decisions about operational policy, including planning with manager and chief operating officer for large scale events that will affect transit.

• Respond to critical departmental needs and make business driven decisions in times where limited information and guidance is available.

• Make decisions which reduce adverse customer, agency and departmental impacts.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Additional information

Union/Grade: Transit Management Supervisor Association (TMSA) / Grade I

FLSA: Exempt

Safety Sensitive: Yes, subject to random Non-DOT drug tests.

What your work environment would be:

Work is performed in a standard office setting and in the field. Requires conducting field inspections and off-site duties as required. Position has exposure to working near moving parts, fumes airborne particles, outdoor weather conditions and vibration. Some positions may require travel between primary worksites to other sites.

Additional work details:

This position is on- site and is subject to scheduling which includes day, evening and weekend hours.

What steps the recruitment process involves:

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a background check which verifies education and employment, a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and a criminal background check if the job youre applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

This position involves access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) Security Policy. In accordance with section 5.12.1.1 of the FBI Security Policy, all applicants must agree to a state of residence and national fingerprint-based record check. If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information will be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be considered for the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires an accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agencys success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

01

Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume." Otherwise, your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

• Yes
• No

02

How did you first hear about this job opening?

• CareerForce Center
• Community Event/Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• X (formerly known as Twitter)
• Website: governmentjobs.com
• Website: metrocouncil.org
• Website: metrotransit.org
• Website: minnesotajobnetwork.com
• Other

03

If you selected Other, please describe where you first heard about this job. If you selected Employee Referral please enter the employees first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Please select the option below that reflects your education and experience level.

• A high school diploma/GED; AND eight (8) years of progressive, responsible experience in transit, transportation, public safety, communications, or similarly related field including at least one (1) year of verifiable lead/supervisory experience.
• An associate degree in business administration, Transportation, Communications or related field; AND six (6) years of progressive, responsible experience in transit, transportation, public safety, communications, or similarly related field including at least one (1) year of verifiable lead/supervisory experience.
• A bachelors degree or higher in Business Administration, Transportation, Communications or related field AND at least four (4) years of progressive, responsible experience in transit, transportation, public safety, communications, or similarly related field including at least one (1) year of verifiable lead/supervisory experience.
• None of the above.

05

Do you have a valid Minnesota or Wisconsin drivers license? If not, you must have the ability to obtain one within 60 days of employment.

• Yes
• No

06

Do you have at least one (1) year of verifiable lead/supervisory experience? For Metropolitan Council employees only: If you complete an approved Metropolitan Council leadership development/supervisory training program, you must attach your program completion certificate to your application.

• Yes
• No

07

If you answered "yes" to question #6, please describe your lead/supervisory experience including total number of years of experience, total number of employees directly or indirectly supervised, what industry you supervised in, and what your responsibilities were. If this experience doesnt apply to you, type N/A.

08

Please describe your experience working in a unionized environment including number of years of experience, your understanding of performance management, labor relations issues, number of years of contract interpretation and application, and understanding and application of grievance procedures. If this experience doesnt apply to you, type N/A.

09

Please describe the types of presentation(s) you have had to deliver including size of audience, who was your audience, what information you presented, and what tools and/or resources you used for the presentation. If this experience doesnt apply to you, type N/A.

10

Please describe your experience working within a transit, transportation, public safety agency including the type of work performed and your role/responsibilities within the work. If this doesnt apply to you, type N/A.

11

Please describe your experience working with high profile events, managing projects and coordination with internal and external stakeholders including the type of event, project or coordination work, the groups worked with, your role and responsibilities including level of authority, and results of each example provided. If this experience doesnt apply to you, type N/A.

12

Please describe your experience fostering equity, diversity and inclusion competency and understanding including how you apply each. If this experience doesnt apply to you, type N/A.

13

The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify the following statement:

• I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.

Required Question

Employer Metropolitan Council

Address 390 Robert St. N.

St. Paul, Minnesota, 55101

Website https://metrocouncil.org