Assistant Manager

Pay Range: $16.28 - $26.00

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

What's in it for you

• Medical, dental, vision, life, and disability insurance
• 401(k) savings, up to 4% match
• Monthly bonus
• Paid time off
• Free meals and uniforms
• Discounts on travel, entertainment, electronics, and more
• Access to licensed counselors and legal guidance through the assistance program

• Serve as a role model for customer-first behaviors according to company standards
• Build a team of customer-focused employees through coaching and measurement
• Handle difficult customer situations professionally
• Handle any customer complaints/concerns
• Respond to customer inquiries on a timely basis
• Ensure all products meet Krispy Kreme quality standards

• Direct and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales
• Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Understand and implement store quality control procedures, including standards
• Coordinate production schedules to meet customer demands and minimize labor hours
• Inspect, troubleshoot, and assess any production or equipment problems

• Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.
• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

• Oversee proper upkeep of store facility and equipment

• Assist the General Manager in recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development, including that of Key Staff
• Assist in communicating to store employees and enforcing all store policies, standards, and practices

• Assist General Manager in completing and managing income and expense budgets, including accounts/receivable, profit and loss, etc.
• Assist General Manager in completing required corporate reporting documentation, both financial and operational
• Manage company resources responsibly including, inventory control
• Manage financial duties
• Protect company assets

• Communicate and model company standards and policies
• Implement efficiently and effectively directives from store, corporate, and divisional management
• Develop and maintain store organization to promote efficient operations
• Interface with corporate office personnel

• High school required
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Most stores offer full-time positions (40+ hours/wk)
• Completion of Krispy Kreme Management 101 training
• Must meet Krispy Kreme driving standards (three year clean driving)
• Pass a pre-employment drug screen and criminal background check

• Post Secondary Education strongly preferred

• Carrying
• Standing
• Writing
• Bending
• Stooping
• Grasping
• Twisting
• Sitting
• Filing documents •
• Walking
• Driving
• Sweeping
• Lifting
• Pushing/pulling
• Using telephone and fax machines
• Communicating with customers and co-workers

• Lifting up to 75 pounds occasionally
• Physical activity is sporadic
• Involves periodic travel

• Must be able to meet requirements for a driver's license.

• The worker is subject to inside and outside environmental conditions.