Assistant Manager Virtual Patient Logistics Center

Do you want to join an organization that invests in you as an Assistant Manager Virtual Patient Logistics Center? At HCA, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Benefits

As the Assistant Manager for Virtual Patient Logistic Centers (VPLC), this position will be the point of contact for overseeing critical functions and operations such as (but not limited to) the Transfer Center Float Pool, Centralized Discharge Transport (CDT), and Behavioral Health Assessment Specialist (AS) teams. The primary responsibility is to ensure seamless coordination and communication in day-to-day operations and

support for all members of these teams. This position will work directly with the Virtual Patient Logistic Center leadership team to support, operationalize services, optimize workflows and collaborate closely with regional Patient Logistic Centers to deliver timely, efficient, and effective care.

Wat you will do in this role:

• In coordination with direct supervisors, provide leadership, management, and administration of all aspects of departments in order to ensure organizational mission and objectives are met
• Function as both an Assistant Manager and assist in work ques when needed and as clinical licensure allows
• Implement and manage processes that will enhance access to HCA facilities, services, physicians, and health care Professionals
• In coordination with direct supervisors, help with hiring and maintain appropriate staffing levels, utilization of personnel, and ensure the highest quality of professional skill
• Provide a structured means for policy and procedure development through regularly scheduled staff meetings allowing for continual evaluation, review, and update of standards, functions, goals, and objectives
• Attend HCA Corporate Patient Logistic Center meetings and training
• Promote HCA culture of excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient and customer needs
• Consult, in coordination with direct supervisors, with HCA Corporate and Division legal advisors on the interpretation and enforcement of the Inspector’s General Safe Harbor Regulations, EMTALA, Stark Laws, and any other points of law that are pertinent to department activities
• In conjunction with the VPLC direct supervisors: collect, correlate, analyze, and interpret operational, financial, and statistical data, to support staffing heat map and matrix.
• Demonstrate responsibility for the containment of costs through appropriate ordering of supplies, recovery of service charges, and conservation of supplies
• Respond promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity and efficiency in day to day operations
• Implement standards of performance, support direct supervisors in providing feedback, observed and/or measured, to support annual performance evaluation, and initiate or make recommendations for HR actions
• Provide leadership development to all staff for effective problem identification and resolution, and for efficient day-to-day operations
• Support Human Resource practices such as, but not limited to: Kronos timecard editing, schedule and staffing, Quality Assurance audits, etc.
• Customer service focused towards end users and staff within departments

What requirements you will need:

• Bachelor’s degree required
• 2 years’ experience as a supervisor and/or supervisory experience within healthcare-related field preferred
• One of the following clinical certifications required:
• • Registered Nurse
  • EMT
  • Paramedic
  • Licensed Professional Counselor (LPC)
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Master Social Worker (LMSW)
  • Licensed Marriage and Family Therapist (LMFT)
• Knowledge of the principles and practices of hospital and clinical operations and/or healthcare management
• Participative management style and an ability to work in a matrixed environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to: Corporate/Division leadership, Patient Logistics Center leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Obtain knowledge of state and national rules and regulations, including EMTALA
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Knowledge of productivity, financial operations and reporting systems
• Proficient in Microsoft Office applications, Internet searches, and relevant databases
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Ability to work effectively with other employees and external parties

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Assistant Manager Virtual Patient Logistics Center opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.