ASSISTANT MOTOR VEHICLE ADMINISTRATOR FOR CUSTOMER SERVICE

Department

Department of Revenue

Division

Regulatory Compliance

Salary

$131,188.00 - $150,262.00

Job Profile

JC-02522300-99 - Assistant Motor Vehicle Administrator for Customer Service (Non-Union Executive Branch)

Scheduled Work Days & Work Hours

Monday - Friday; 8:30 AM - 4:00 PM.

Position is within the Division of Motor Vehicles.

Non-Standard 35.0 hours.

Job Requisition Number

JR103446 ASSISTANT MOTOR VEHICLE ADMINISTRATOR FOR CUSTOMER SERVICE (Open)

Pay Grade

C00143 A

Classification

Assistant Motor Vehicle Administrator for Customer Service

Class Definition

GENERAL STATEMENT OF DUTIES: To be responsible for the planning, coordination, direction, administration and operation of the Motor Vehicles Customer Services Section within the Department of Revenue, such as the Customer Registry Services, Research Office, Plate Office, AAA Services, and Dealer Room involving such programs and functions as: licensing of motor vehicle operators; state identification credentials, motor vehicle registration and motor vehicle title certification program for the general public and automotive dealerships; to be responsible for the delivery of customer services in satellite offices; to develop and implement policies and procedures for new initiatives; and to do relate work as required.

SUPERVISION RECEIVED: Works under the administrative direction of a superior with considerable latitude for the exercise of independent judgement; work is subject to review through consultations and submitted reports for conformance with departmental policies and objectives, federal and state laws, and rules and regulations.

SUPERVISION EXERCISED: Plans, organizes, directs, coordinates, and evaluates the work of a subordinate staff engaged in carrying out a statewide motor vehicles customer services program.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• To be responsible for the planning, coordination, direction, administration and operation of the Motor Vehicles Customer Services Section within the Department of Revenue, such as the Customer Registry Services, Research Office, Plate Office, AAA Services and Dealer Room involving such programs and functions as: motor vehicle registration and motor vehicle title certification program, licensing of motor operation; to be responsible for the delivery of customer services in satellite initiatives.
• To assist a superior by relieving such of administrative details concerned with the agency's Motor Vehicle Customer Services functions.
• To confer with section chiefs for guidance and assistance in the preparation of reports on the application and interpretation of state laws and departmental policies and regulations.
• To assist in the formulation of department policies and procedures.
• To evaluate present management and methods procedures programs and functions regarding their effectiveness and efficiency in attaining objectives, and to prepare future plans and budget allocations based on these evaluations.
• To make recommendations regarding program planning and implementation, budget requirements, and staffing needs.
• As required, to assist in personnel and labor relations matters.
• To maintain an effective public relations program which will provide an understanding of the agency's policies, functions, and objectives involving a statewide motor vehicle customer services program.
• To review existing laws, proposed legislation, rules, and regulations involving programs and functions and to make recommendations relative thereto.
• As required, to attend meetings and conferences involving federal, state, and local officials, professionals, and the public.
• To be responsible for the efficient use, maintenance, and protection of all physical facilities within the division and to assist the sections within, coordinating their use.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the principles, practices and procedures of business administration and the ability to apply such knowledge in the administration and operation of a statewide motor vehicle customer services program; a working knowledge of the basic principles, practices and procedures of state government; the ability to interpret and apply state laws, rules and regulations as they relate to the operation of a statewide motor vehicle customer services program; the ability to evaluate present programs and functions and to make recommendations for their improvement, as well as the ability to develop new ones when necessary; the ability to establish and maintain an effective public relations program between the agency and the public involving policies, functions, and objectives of the statewide motor vehicles program; the ability to plan, organize, direct, coordinate and evaluate the work of a subordinate staff engaged in carrying out a statewide motor vehicles customer services program; the ability to establish and maintain an effective working relationship with superiors and subordinates, members of the community, representatives of government, officials of other state agencies, and the general public; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Graduation from a college of recognized standing with specialization in public or business administration, political science, or a closely related field; and

Experience: Employment in a highly responsible supervisory position involving the application of the principles and practices of motor vehicle administration and customer services.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

A thorough knowledge of the principles, practices and techniques pertaining to the administration of DMV functions strongly preferred; and at a minimum, ten years work experience within the Division of Motor Vehicles.

The Federal REAL ID Act and its implementing regulations require the successful applicant to pass a name-based and fingerprint-based criminal history.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.