Job Description
Job Summary:
In addition to the responsibilities below, this position is also responsible for assisting the implementation of best practice models; assisting the implementation of patient care delivery systems and practice standards in area of responsibility; supporting investigations into patient/family/member concerns regarding patient care and services; supporting collaboration with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; allocating resources in assigned clinical areas to ensure appropriate assignment and utilization; providing oversight of the use and maintenance of equipment, supplies and medications; supporting the creation of a safe environment for patients and employees; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements..
Essential Responsibilities:
- Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
- Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
- Supervises ambulatory operations to support patient care by:facilitating team, meetings and/or management decisions and identifying action items, keeping into consideration compliance timelines and financial commitments; using and providing feedback on standard utilization and productivity reports to achieve performance targets; interpreting data and taking action; supervising human resources including recruitment and selection and promoting active recruitment, and implementing the orientation and employee management; conducting survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and delivering requested audit documentation, information, and reports; and assuming accountability for maintaining their teams budget and expenditures and entering payroll.
- Ensures standardized care delivery by: supporting large and/or complex work streams with significant program impact; supervising data collection and using data to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving patient care management; coordinating resources in clinical areas to ensure appropriate assignment and utilization; supervising multidisciplinary ambulatory team(s); helping implement emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and coaching the team and monitoring implementation and delivery on objectives.
- Supervises improvements to patient-centered operations and technology processes by: planning the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; responding to escalations to improve the performance of operations system processes; and implementing performance metrics to track the success of strategic improvement projects.
Minimum Qualifications:
- Minimum one (1) year of experience in a leadership role with or without direct reports.
- Minimum one (1) year of customer or member/patient service experience.
- Associates degree in a business, nursing, health care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.
- Registered Nurse License (California) required at hire
- Basic Life Support required at hire
Numbers & Facts
| Location | Murrieta, CA |
| Industry | Healthcare Services |
| Salary | $194,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1945 |
| Website | http://www.kp.org/careers |
About Company
At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research.
Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach.
Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.
Skills
- Basic Life Support (BLS)unmatched
- Best Practicesunmatched
- Budgetingunmatched
- Business Operationsunmatched
- Clinical Competencyunmatched
- Clinical Nursingunmatched
- Coachingunmatched
- Cross-Functionalunmatched
- Data Collectionunmatched
- Data Managementunmatched
- Disaster Recoveryunmatched
- Documentationunmatched
- Employee Orientationunmatched
- Equipment Maintenance/Repairunmatched
- Financial Complianceunmatched
- Healthcareunmatched
- Healthcare Providersunmatched
- Human Resources Managementunmatched
- Leadershipunmatched
- Licensingunmatched
- Maintain Complianceunmatched
- Medical Officeunmatched
- Medicationsunmatched
- Mentoringunmatched
- Nursingunmatched
- Nursing Managementunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- Operations Processesunmatched
- Patient Careunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Project Designunmatched
- Project Planningunmatched
- Quality Managementunmatched
- Quality of Careunmatched
- Registered Nurse (RN)unmatched
- Regulatory Complianceunmatched
- Resource Managementunmatched
- Staff Trainingunmatched
- Talent Managementunmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- Technical Operationsunmatched
- The Joint Commission (TJC)unmatched
- Time Managementunmatched
- Training/Teachingunmatched
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