Assistant Office Manager

Z-TECH Associates is an independent IT consulting firm seeking a detail-oriented proactive and tech-savvy Office Assistant to assist our Office Manager in our Concord, MA office with all aspects of administrative operations. This role is ideal for someone who enjoys a variety of tasks, excels at multi-tasking and takes pride in providing outstanding administrative and customer service support.

As a key member of our team, you will contribute to office administration, customer service, accounting support, and operational coordination in a collaborative and professional environment.

Why Join Us?

• Friendly, team-oriented workplace
• Dog-friendly office environment
• Complimentary gym access
• Opportunity to learn and grow within the technology consulting industry

Essential Functions

• Provide exceptional customer service through professional phone and email communications
• Assist customers with inquiries and provide personalized support
• Coordinate with vendors on multiple platforms; familiarity with technology products is a plus
• Tech product procurement: prepare customer quotes, process orders, send invoices
• Track order status and provide timely updates to customers
• Help with preparing and tracking shipments
• Proofread and edit quotes, invoices, proposals and other business documents for accuracy and professionalism
• Assist with general procurement and invoicing functions using QuickBooks
• Maintain organized records, files, and administrative documentation
• Support office operations, special projects, and company events as needed
• Utilize Microsoft 365, Teams, QuickBooks, and other business applications to support daily operations
• Learn and adapt to new software platforms and technologies as business needs evolve

Qualifications

• Associate's degree or higher preferred
• Strong organizational skills with excellent attention to detail
• Effective written and verbal communication skills
• Proficiency with Microsoft Office/Microsoft 365 applications
• Comfortable learning and working with a variety of software tools and technologies
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Experience with QuickBooks or similar accounting software preferred
• Previous administrative, office support, customer service, or related experience preferred
• Basic understanding of technology products and services is a plus

What We're Looking For

The ideal candidate is dependable, professional, resourceful, and eager to contribute to a dynamic team environment. If you enjoy helping others, staying organized, and supporting business operations, we'd love to hear from you.