Assistant Office Manager

Communication & Client Engagement

An effective communicator who is confident in engaging with existing and new clients, including the ability to professionally ask for credit card and payment information.

Drive & Organizational Mindset

Defined by a driven mindset, a willingness to work, and the proactive effort to clean up emails and workflows.

Collaborate and implement standard operating procedures for scheduling and client communications, balancing operational efficiency with cost-effective, polite customer service.

Experience & Education

• Prior experience in administrative, scheduling, or collections work is highly valued.
• A background including some form of secretarial experience or an internship in office management is required.
• Previous scheduling or office assistance work in a service organization is a plus.
• High school diploma or equivalent education level is expected.

• Serve as the primary scheduler for all route logistics, ensuring efficiency and accuracy.
• Act as the first point of contact, managing multiple lead and client requests in communications funnel across phone calls, text messages, emails, and social media platforms daily, and engaging in other outreach, social media, or needed administrative areas.
• Deliver high-quality, effective communication with clients and partners.
• Oversee past-due accounts and collections with a professional, balanced approach, utilizing de-escalation skills to secure payments while maintaining client relationships.