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Assistant Operations Manager

UFC Gym

Hilo, HI

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JOB DETAILS
SKILLS
Administrative Skills, Bank Management, Billing, CPR Certification, Communication Skills, Computer Skills, Customer Support/Service, Defibrillator, File Maintenance, Financial Reporting, Fitness, Health Insurance, High School Diploma, Inventory Reports, Lift/Move 25 Pounds, Maintenance Services, Merchandising, Multitasking, Office Management, Operations Management, Past Due Accounts, Point of Sale (POS) Systems, Problem Solving Skills, Retail, Retail Management, Revenue Management, Revenue/Sales Reporting, Sales, Systems Administration/Management, Telephone Skills, Training/Teaching, User Interface/Experience (UI/UX)
LOCATION
Hilo, HI
POSTED
15 days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Wellness resources

 We Empower the Fighting Spirit in You!


The Assistant Operations Manager is the primary lead for the club’s front-end experience and "back office" administration. You will ensure every member is greeted with energy, while simultaneously managing the detailed systems, inventory, and financial reporting that keep the gym running smoothly.


What We Offer


  • Competitive Salary & Performance Bonuses
  • Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
  • Growth: Tuition assistance and opportunities for career advancement
  • Perks: Free uniforms, employee discounts, and wellness resources
 Key Responsibilities


Front-End & Member Experience


  • First Impressions: Greet all members, manage guest check-ins, and ensure the lobby remains professional and clutter-free.
  • Problem Solving: Resolve member concerns and billing issues professionally within company parameters.
  • Service Excellence: Oversee the front desk, kids club, and juice bar to ensure all staff follow safety and service protocols.
Operations & Administration


  • Back Office Management: Maintain accurate files, review membership agreements, and prepare daily paperwork for corporate processing.
  • Financial Duties: Manage daily bank deposits and supervise all point-of-sale (POS) operations and revenue reporting.
  • Facility Maintenance: Conduct hourly locker room checks and monitor equipment status, escalating maintenance needs to the General Manager.
Sales & Merchandising


  • Dues Growth: Drive club revenue by managing past-due accounts and assisting with membership billing updates.
  • Retail Management: Ensure merchandise is optimally displayed, tracked, and sold to meet monthly retail targets.
  • Team Support: Work with the Operations Manager to implement local promotions and community events.
 Qualifications


  • Experience: At least 6 months of customer service experience (fitness, retail, or hospitality preferred).
  • Skills: Strong communication skills, telephone etiquette, and the ability to multitask in a high-energy environment.
  • Technical: Basic computer proficiency and experience with POS systems.
  • Education: High School Diploma or GED; current CPR/AED certification required.
  • Physical: Ability to stand for a full shift and lift/move up to 25 lbs.
 


Ready to help lead our operations? Apply today! We respond to all applications.


 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

About the Company

U

UFC Gym

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