The Assistant Operations Manager supports club operations by assisting members/guests, ensuring smooth check-in, and promoting member engagement and satisfaction.
They resolve member concerns, monitor facility appearance and equipment, and assist with staff coordination.
Responsibilities include driving revenue through dues, retail, and ancillary services, managing billing and collections, overseeing promotions and merchandise, and maintaining system procedures.
They provide excellent customer service, handle inquiries, and manage member issues such as billing and membership updates.
The role involves supervising POS, inventory, and back-office activities, ensuring cleanliness, and enforcing policies.
Qualifications include a friendly attitude, strong communication skills, 2+ years customer service experience, CPR/AED certification, and basic computer skills. Physical ability to stand, lift, and perform duties is required.