Assistant Operations / Terminal Manage

SUMMARY:

The primary function of the Assistant Operations / Terminal Manager position is to assist the Terminal / Operations manager to ensure proper management of the assigned operations including but not limited to develop, support, monitor and manage the assigned company assets of tractors, trailers, drivers, and facilities. This position will build, develop, and maintain existing and new customer relations as well as third-party resources. The position reports to the Terminal Manager or designee, and requires professional communications, computer, and presentation skills. The position represents the Company in a positive image working with our associates, customers, and community in a safe and ethical manner to achieve financial success.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

The position of the Assistant Operations / Terminal Manager will assist in the management of the daily accountabilities (including discipline) of assigned company employees including clerical staff, logistic specialist, operations supervisors, assigned drivers, and service associates as it relates to time management, DOT compliance, OSHA, CTPAT, operational execution, equipment usage, facilities, company policies.

Responsible for ensuring the effective and efficient utilization of company assets (Technology, Class A CDL drivers, tractors, and trailers).

Assist in the coordination of and ensures effectiveness of training of the assigned employees in their responsibilities and the expectations of their job to exceed financial, service, and safety goals.

Administers and assist in the enforcement, review, reporting, and compliance to DOT Hours of Service (HOS) rules and requirements.

Responsible for monitoring KPI and Productivity goals for assigned drivers as established by the Company.

Conducts Ride-Alongs with assigned drivers as required to capture data on driver performance, perform driver safety checks, and to validate proper route usage.

Leads and assist in the investigations of Incidents, Workplace Injuries, and Accidents of assigned associates and coordinates with the Director of Safety to ensure Accident Investigations follow State and Federal Regulations and Benore company policies and procedures.

Responsible for the proper and efficient use of technology for all assigned employees along with the required forms and documents to be completed in a timely manner.

Manages the assigned employee's time and attendance records and enforcement, and coordinates Time Off requests (Vacation/Sick/Bereavement)

Participates in the driver hiring processes and coordinates hiring process and discipline/terminations with Human Resources.

Responsible for maintaining and supporting in a highly engaged culture, and motivating team members.

Responsible for ensuring completion of performance reviews as assigned

Responsible for assisting in the efficient, accurate, and proper submission of payroll for assigned employees, coordinates with the payroll department or designee in the completion of payroll submission, payroll issues resolution, and payroll distribution.

Plan and monitor tractor/trailer maintenance and roadside breakdowns to ensure effective utilization of equipment in coordination with the company maintenance department.

Establish relationships with leasing companies and repair vendors in coordination with the maintenance department.

Complete daily yard checks and equipment inspections as required.

Establish effective relationships with customers as the primary point of contact for the terminal.

Ensure effective communication with all assigned associates.

Assist and support in the review required paperwork/documents to ensure they are correct to maintain accurate payroll/billing.

Support in the management of the terminal infrastructure including all buildings, grounds, supply procurement, etc.

Required to attend and complete all company development, safety, and compliance training.

Required to adhere to all BLS policies, procedures, DOT, and OSHA safety rules and regulations.

Strict adherence to C-TPAT best practices.

Follows all workplace processes and standards in support of the ISO-9001:2015, ISO 14001:2015, and OHSAS 45001 Quality certification programs.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position will supervise the assigned associates with work prioritization. Responsibilities include enforcement of Company policies, planning, assigning, and directing work, coaching, performance evaluation, recommending and implementing compensation adjustments, incentives, and associate discipline, resolving associate concerns, employee engagement and problem resolution. This position will assist with interviewing, hiring, safety, training associates, analyzing performance gaps and developing action plans to address performance issues. This position is responsible for maintaining a highly engaging culture, motivating associates, fostering an environment with high levels of teamwork, accountability, communication, and vision to associates.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position with or without reasonable accommodation.

EDUCATION and/or EXPERIENCE

Bachelor's degree in management, transportation related field and two years of experience with a reputable transportation provider in an operations or logistics management role is preferred or a combination of associate degree and four years' experience with a reputable transportation provider in an operations, logistics, or terminal management role.

CERTIFICATIONS / SPECIAL SKILLS REQUIRED

Must be proficient with Microsoft Office 365 i.e.; Excel, Word, PowerPoint, SharePoint, Teams, and OneDrive. Must have working proficiency of transportation software which includes TMW, Peoplenet,

Speedguage, Rand McNally, Inventory in Motion (IIM), PCMiler, Time Clock Management (TCM), TracKing, Skybitz and SSRS reporting, etc. Knowledge of transportation fleet modelling. Knowledge in Federal Motor Carrier Safety Regulations and CTPAT. Must be able to multitask and perform under tight deadlines in a fast-paced environment. Must have strong work ethic, and reputation for the highest degree of integrity and mature business judgment. Must have excellent organizational skills and attention to detail. Class D driver's license is required, and candidate must be eligible to be insured under the applicable Company Motor Vehicle Insurance policies.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to effectively represent the Company in a positive manner interacting with clients, customers, co-workers, drivers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving data entry issues.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions with or without reasonable accommodation.

While performing the duties of this job, the associate is regularly required to stand; sit; use hands to finger, handle, or grasp; and talk or hear. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties of this job are performed in an open office environment where the noise level in the work environment is low to moderate. Occasional travel is required. Weekends and holidays may be required depending on business demand.

Employee will be required to be mobile for 100% of the workday, and is frequently required to sit,stand, bend, reach or walk, up to 80% of the workday. The employee will be required to reach overhead with hands and arms, grasp, climb and/or balance. The employee must be able to lift, push and/or manage equipment and supplies up to 25 pounds. Specific vision abilities required by this job include close vision,

distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Most work is performed inside the transportation department, where the noise level is low to moderate.