Assistant Outlets Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Assistant Outlets Manager

Primarily responsible for planning short and long term and the day-to-day operations of the outlets including payroll, scheduling, achievement of sales targets, costs controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in the restaurant, Lobby Bar and In Room Dining, and lead colleagues to a common goal for the guest, colleague, owner and brand awareness.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $53,000-$65,000 per annum

RESPONSIBILITIES:

• Ensure smooth operation of the outlets
• Supervises Restaurant colleagues including the sales and costs of the day to day operation
• Ensures that service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
• Establishes and maintains effective employee relations, watches proper staffing levels and labor productivity
• Controls stock for daily use in Restaurant to ensure service levels are met
• To contribute and focus on the daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
• Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
• Motivate, lead, coach and monitor the performance levels of all team members
• Participate in the training and coaching of new and existing team members
• Act as a liaison between the Kitchen, Lobby Lounge and the floor
• Actively participate in hotel's environmental program
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Assists in the development and implementation of Food & Beverage promotions
• To complete assigned projects as side duties as required

Qualifications

• Previous supervisory experience in a hotel restaurant.
• Holds an active ABRA license
• ServSafe Certified
• Passion for guest service.
• Proven leadership skills, which include coaching and training abilities and strong motivational skills.
• Problem solving & decision making skills.
• Excellent interpersonal & communication skills, team player attitude.
• Analytical and detail-oriented.
• Product knowledge, including a thorough working knowledge of culinary, wines and other beverages.
• Versatility, flexibility and stress management skills.
• Degree/Diploma in Hotel or F&B Management an asset.
• Computer skills (Excel, MS Office software and Micros preferred)
• Must be legally authorized to work in the United States without sponsorship.

Physical requirements:

• Ability to stand and walk for extended periods
• Frequent lifting and carrying up to 25 lbs
• Frequent bending, stooping, kneeling, pushing, and pulling

Additional Information

Visa Requirements:

• Applicants must be able to provide proof that they are legally able to work in the United States.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Must be legally authorized to work in the United States without sponsorship.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Washington, D.C., Georgetown is proud to be an Equal Opportunity Employer.