Assistant Parts Manager

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability.

Title: Assistant Parts Manager

Reports To: Parts Manager

Benefits & Perks

At ABC Companies, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Company-Paid Basic Life & AD&D Insurance
• Voluntary Term Life & AD&D Insurance
• Flexible Spending Accounts (FSA)
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• Training and Professional Development Opportunities
• Career Growth and Advancement Opportunities

Benefits eligibility and offerings are subject to plan terms and company policies.

Position Overview:

The Assistant Parts Manager supports the daily operations of the Parts Department by assisting with inventory management, shipping and receiving, warehouse operations, customer service, and team support. This role helps ensure parts are accurately received, organized, stocked, and distributed while maintaining efficient workflow throughout the warehouse and dock operations.

Working closely with the Parts Manager, the Assistant Parts Manager supports productivity initiatives, employee development, inventory oversight, reporting, and operational continuity. This position serves as the primary backup to the Parts Manager and is expected to assume department leadership responsibilities during periods of absence, ensuring uninterrupted operations and consistent customer service.

Key Responsibilities:

Inventory & Warehouse Operations

• Collaborate with the Parts Manager to oversee inventory levels, stock control, cycle counts, inventory accuracy, and replenishment activities.
• Assist with purchasing activities to maintain appropriate inventory levels and support operational needs.
• Oversee rack preparation and warehouse organization to maximize efficiency and inventory accuracy.
• Coordinate inbound inventory volume and ensure timely receiving, inspection, and stocking of incoming shipments.
• Monitor inventory movement and assist with inventory reconciliation.
• Ensure parts are properly labeled, stored, and readily accessible.

Shipping, Receiving & Dock Management

• Support daily shipping and receiving operations to ensure timely processing of inbound and outbound freight.
• Coordinate dock activities to maintain efficient material flow and minimize delays.
• Oversee order sorting and staging to ensure accurate fulfillment and distribution.
• Verify shipment accuracy and resolve discrepancies with vendors, carriers, and internal departments.

Customer Service & Operational Support

• Respond to customer inquiries and internal parts requests in a professional and timely manner.
• Support technicians, service personnel, and customers by locating and providing required parts.
• Assist in resolving inventory, order, and shipping issues while maintaining high levels of customer satisfaction.
• Provide operational support across the Parts Department to ensure uninterrupted workflow.

Leadership & Administrative Support

• Assist the Parts Manager in overseeing the daily operations of the Parts Department to ensure efficient workflow and exceptional customer service.
• Support employee onboarding, training, coaching, and professional development.
• Assist with scheduling, staffing coordination, and workload distribution.
• Serve as the acting department leader during the Parts Manager''s absence, handling daily operational decisions and supporting team performance.
• Partner with the Parts Manager on hiring, employee coaching, performance management, corrective actions, and workforce planning as needed.
• Collaborate with the Parts Manager to monitor departmental productivity and implement continuous improvement initiatives.
• Generate operational reports related to inventory, shipping, receiving, and departmental performance metrics.
• Provide basic IT support for department systems and technology as needed.
• Serve as backup for department personnel during planned and unplanned absences.
• Support the Parts Manager with continuous improvement initiatives and special projects.

Compliance & Safety

• Maintain compliance with company policies and applicable OSHA, EPA, DOT, and workplace safety requirements.
• Promote a clean, organized, and safe warehouse and dock environment.
• Perform additional duties and special projects as assigned.

Qualifications:

• High School Diploma or equivalent required; Associate''s degree in Business, Supply Chain, Logistics, or related field preferred.
• Previous experience in parts operations, warehouse management, inventory control, or logistics preferred.
• Experience in the transportation, heavy-duty truck, motorcoach, automotive, or commercial vehicle industry preferred.
• Knowledge of inventory management principles and warehouse operations.
• Experience with shipping, receiving, purchasing, and freight coordination.
• Experience leading projects, training employees, or supporting departmental operations preferred.
• Proficiency with Microsoft Office Suite and inventory or ERP systems.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.

Skills:

• Inventory management and stock control
• Shipping and receiving coordination
• Warehouse and dock operations
• Customer service and communication
• Leadership and employee development
• Organizational and time management
• Problem-solving and analytical thinking
• Computer proficiency and business systems knowledge
• Attention to detail and accuracy
• Ability to work independently and collaboratively

Physical Demands:

• Ability to lift, carry, push, and pull up to 50 pounds.
• Frequent standing, walking, bending, reaching, and lifting throughout the workday.
• Ability to work in a warehouse environment with varying temperatures and moving equipment.
• Ability to safely operate material handling equipment and warehouse tools, if authorized.
• Ability to use computers and handheld inventory devices for extended periods.

ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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