Job Description

Assistant Plans & Benefits Coordinator (Bilingual)

Position Title: Assistant Plans & Benefits Coordinator (Bilingual)
Department: Benefits Administration / Human Resources
Reports To: Benefits Manager or Plans Administrator
Status: Full-Time

Position Summary

The Assistant Plans & Benefits Coordinator is responsible for providing administrative support for employee and client benefit plans, enrollment processes, eligibility maintenance, and customer service inquiries. This role serves as a key liaison between employees, clients, insurance carriers, and internal departments to ensure accurate and timely benefits administration. The ideal candidate is highly organized, detail-oriented, and bilingual in English and Spanish, with excellent communication and customer service skills.

Essential Duties and Responsibilities

• Assist with the administration of employee benefits programs, including medical, dental, vision, life insurance, disability, and retirement plans.
• Support benefit enrollments, changes, terminations, and annual open enrollment activities.
• Review and process employee eligibility information and maintain accurate records in HRIS and benefits systems.
• Respond to employee and client inquiries regarding benefits, coverage options, eligibility, claims, and enrollment procedures.
• Communicate with insurance carriers, brokers, and vendors to resolve eligibility, billing, and claim issues.
• Prepare benefits-related correspondence, enrollment materials, and employee communications.
• Assist with auditing benefits data and maintaining compliance with company policies and regulatory requirements.
• Track and reconcile benefit invoices and assist with billing discrepancies.
• Maintain confidentiality of employee and client information in accordance with HIPAA and company policies.
• Support special projects and perform additional administrative duties as assigned.

Qualifications

Required:

• High school diploma or equivalent; Associate's degree preferred.
• Minimum 1-2 years of administrative, benefits, HR, insurance, or customer service experience.
• Bilingual fluency in English and Spanish, both written and verbal.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to handle sensitive and confidential information professionally.

Preferred:

• Experience with employee benefits administration or insurance plans.
• Knowledge of COBRA, HIPAA, ACA, and other benefits-related regulations.
• Experience working with HRIS, benefits administration platforms, or insurance carrier portals.
• Prior experience in healthcare, insurance, benefits brokerage, or human resources environments.

Key Competencies

• Customer Service Excellence
• Attention to Detail
• Problem Solving
• Communication Skills
• Team Collaboration
• Time Management
• Data Entry Accuracy
• Confidentiality and Professionalism