Assistant Program Manager - Residential Program

• Develop, monitor, and revise treatment plans for residents.

• Lead one-on-one and small group activities to promote daily living skills and coping strategies.

• Assist residents in identifying and achieving their goals.

• Serve as an advocate for residents while maintaining strict confidentiality.

• Administer and document medications in accordance with agency policies.

• Provide transportation for residents to community appointments as needed.

• Support residents in building on their strengths and fostering personal growth.

• Promote a respectful, inclusive, and supportive environment that encourages healthy socialization.

• Provide crisis intervention and coordinate additional services when appropriate.

• Communicate effectively with residents, staff, and external providers regarding clinical status and treatment needs.

• Ensure resident files are organized, accurate, and compliant with state and federal regulations.

• Complete chart reviews and maintain quality assurance standards as assigned.

• Work closely with community services and external providers to coordinate resident care.

• Maintain strong professional relationships with families, guardians, and key stakeholders.

• Participate actively in team meetings to support a collaborative program environment.

• Complete timely, accurate, and thorough progress notes and clinical documentation.

• Ensure all MaineCare documentation is current and compliant.

• Attend and contribute to staff meetings.

• Provide leadership and support to direct care staff in the absence of the Program Manager.

• Supervise staff as assigned and ensure smooth daily operations.

• Assist with staff scheduling and provide coverage as needed.

• Participate in safety meetings and special projects as assigned.

• Manage program petty cash responsibly and in accordance with policy.

• Experience in direct mental health service provision, including one-on-one interviewing, supportive counseling, group work, and community outreach.

• Bachelor’s degree in social work or a related field preferred, with a minimum of 2–3 years of relevant residential mental health experience.

• Completion of Mental Health Technician I coursework within one year of employment and eligibility for immediate provisional certification.

• Strong organizational skills and attention to detail.

• Proven ability to maintain confidentiality and exercise sound judgment.

• Excellent communication skills and the ability to work effectively with diverse populations and professionals.

• Demonstrated leadership, initiative, and ability to adapt to changing needs.

• Ability to manage multiple priorities and meet deadlines.

• Must hold and maintain a valid MHRT-I certification.

Monday–Friday, 8:00 AM–4:00 PM, with occasional evening or weekend flexibility as needed.

Provides supervision as assigned by the Program Manager, including formal supervision of direct care staff.

Starting at $29.35 per hour

• 401(k) with employer match (after one year)

• Health insurance

• Dental insurance

• Vision insurance

• Flexible Spending Account

• Short-Term & Long-Term Disability

• Life insurance

• Paid time off

Shalom House is committed to creating an inclusive and supportive environment for all employees. We welcome applicants from diverse backgrounds and lived experiences.

Please submit a resume and cover letter outlining your qualifications and interest in the position.
No phone calls or walk-ins, please.