Position Summary
The Assistant Living Leader role is responsible for managing both the resident experience for current residents and the "move out" experience of existing residents as well as overseeing the resident concierge team to ensure the highest quality customer service as well as achieving and maintaining leasing and occupancy goals at the Life Time Living luxury apartment community through the promotion of its integral role in the Life Time Village, a unique value proposition in the industry that integrates the Life Time Living luxury apartment community and Life Time athletic country club. The Assistant Living Leader actively promotes and represents the Life Time healthy way of life brand, inspiring both our team members and Life Time Living resident members to achieve their healthy way of life goals through involvement with Life Time's best-in-class community, people, places and programs.
Job Duties and Responsibilities:
- Completes all duties related to role, such as performing certain administrative duties in the property management system (reviewing background checks, proof of income, updating assigned Leasing Concierge, auditing process and records), organizing daily schedule, completing assigned checklists, accurately and timely entering data into systems, and completing other duties as assigned by management, all while following Standard Operating Procedures and Company policies
- Hires, trains, schedules, oversees, inspects and assists with work performed by Resident Concierge team to ensure (a) the highest quality customer service, (b) all leasing and occupancy goals are met, and (c) the correct and uniform responsiveness provided to all residents and prospects
- Manages "move out" experience for departing residents, including managing move-out calendar, coordinating unit readiness with facility team, performing move-out walk-throughs, and completing final account statements
- Manages existing resident experience to ensure effective resident onboarding and involvement with Life Time's best-in-class community, people, places and programs, including but not limited to planning and executing resident events as well as driving seamless connectivity between the Life Time Living and its Life Time athletic country clubs
- Completes duties of Leasing Concierge and Resident Concierge roles by (a) assisting with leasing process, including providing timely prospect responses, enthusiastic tours of the Life Time Village, persistent follow-ups, and effective lease conversions, while also assisting residents with problem solving and account maintenance and maintaining resident services, such as package pick-ups, and (b) maintaining a deep and helpful knowledge about Life Time, Life Time's offerings, competitive multi-family offerings, and the surrounding community
- Actively promotes and represents the Life Time healthy way of life brand through exceptional customer service while developing and maintaining friendly, professional relationships with prospects, residents and guests through a warm, welcoming demeanor
Minimum Required Qualifications
- Ability to provide exceptional customer service to all guests, residents, prospects, and vendors
- Strong organizational skills
- Knowledgeable about the community and surrounding market
- Detail oriented
Education:
- High School Diploma or GED
Years of Experience:
- 1 to 3 years of related work experience
- Experience in meeting and exceeding goals in a performance-based culture
- Demonstrated ability to communicate effectively
- Ability to work a variety of work schedules
- Ability to sit, stand, walk, reach, climb or lift up to 50 pounds
Licenses / Certifications / Registrations:
Preferred Qualifications:
- Active Real Estate Salesperson license in good standing (where required by applicable laws)
- Bachelor's Degree in Business, Marketing, Sales or a related field
- Experience in multi-family leasing
- Experience using RealPage, Yardi or Entrata
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.