Job Title: Assistant Property Manager
Location: IAH Airport
Compensation: $80,000- $90,000
Reports to: Property Manager
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together world class hospitality, award winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences-made possible every day by our incredible Crewmembers. On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values-Care, Continuous Improvement, Quality, and Teamwork-guide the way we show up for our guests and for each other. We're committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
The Assistant Property Manager will collaborate closely with the Property Manager and serve as a vital member of the Property Management team. This position is responsible for enhancing the customer experience by maintaining a clean, well-kept, safe, and welcoming environment that meets or exceeds the standards set by both the client and the airport authority. We are seeking a proactive professional who is committed to excellence and consistently strives to deliver exceptional service and operational standards for United passengers and OTG.
In This Role, You Will:
- Partner with the Property Manager to oversee daily terminal operations and ensure standards consistently meet or exceed client and airport authority expectations.
- Lead the development and execution of a strategic marketing plan that drive sales, expand ancillary revenue, and enhance terminal programming and events.
- Contribute to annual budget development with a focus on revenue growth, disciplined expense management, and alignment with OTG's strategic priorities.
- Analyze tenant sales performance, financial statements, expense management reports, variance analyses, budgets, and monthly or annual accruals to support informed business decisions.
- Evaluate tenant performance and advance initiatives that strengthen customer service satisfaction.
- Oversee the Mystery Shop Program to assess service quality, identify performance trends, and support continuous improvement.
- Partner with airport authorities and clients to define safety best practices, deliver training, and maintain required documentation for Tenants.
- Direct concession partners in maintaining elevated visual presentation standards, design compliance, and optimized merchandise displays across all units.
- Support the development of a high-performing property management team by fostering a professional environment focused on accountability, growth, and execution.
- Deliver clear, executive-level reporting to clients and Tenants on concessions programs, upcoming events, and terminal changes.
- Facilitate tenant openings by supporting the Property Manager and Construction teams in securing permits, resolving barriers, and maintaining project momentum.
- Co-lead on-site construction coordination with the corporate Construction team and Tenant Coordinator, and communicate key updates to United as appropriate.
- Conduct frequent terminal walkthroughs to maintain Tenant locations in optimal operating condition and drive timely resolution of identified issues.
- Conduct bi-monthly, or more frequently as needed, audits of Concessions ensuring follow-up actions support sustained compliance.
- Oversee facility budgeting, property operations costs, contractor invoice processing, and expense controls to maintain financial discipline.
- Resolve tenant issues by coordinating appropriate resources, remedies, and follow-through.
- Maintain oversight of storage areas, lease plans, and related operational updates.
- Communicate inclement weather procedures to concession tenants to support operational preparedness.
- Coordinate facility support for special promotions and events, including setup, crowd management, and teardown.
- Cultivate strong, trusted relationships with clients, airport authorities, OTG, and tenant partners.
Qualifications/Criteria:
- Associate's or bachelor's degree preferred; minimum of five years of relevant property management, retail, hospitality, or airport operations experience may be considered
- Experience in shopping center, retail, airport concessions, hospitality, or other multi-unit operating environments.
- Familiarity with permitting processes and construction coordination
- Experience working with landlords, operators, and government authorities
- Willingness to be on call after hours and weekends, as needed in an airport environment
- Solid people leadership skills
- Demonstrated commitment to responsive, professional customer service.
- Excellent communication skills.
- Strong financial acumen and attention to detail.
- High energy, enthusiasm, and a solutions-focused approach.
- Proactive, responsive, and able to act with appropriate urgency.
- Highly organized, able to manage multiple priorities, and comfortable working both independently and collaboratively.
- Demonstrates ownership, accountability, and a clear understanding of how operational performance contributes to company results.
- Solution-oriented problem solver.
- Proficient with standard business technology, including email, Excel, Word, and PowerPoint.
Compensation may differ based on a variety of job-related factors that are specific to each candidate. These factors encompass, but are not limited to, individual skill sets, professional experience, education/ training, organizational needs, and market dynamics. Our company is dedicated to offering a fair, equitable, and competitive compensation package that truly reflects the value each individual contributes to the organization
Equal Opportunity Employer
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.