Assistant Property Manager

We are seeking an experienced Assistant Property Managerto collaborate with the Property Manager in overseeing daily operations of a 500-unit Low-Income Housing Tax Credit (LIHTC), Home, Plan of Action, and Project Based Section 8 community in Somerville, MA. This role is integral to ensuring program compliance, maintaining occupancy standards, coordinating unit turnovers, managing work orders, and fostering strong resident relations. The Assistant Property Manager also serves as acting manager in the Property Manager’s absence. We’re offering a $2,000 signing bonus for this role! Bonus will be paid after 90 days of employment with successful job performance and compliance with company standards.

Primary Duties and Responsibilities

Leasing & Occupancy

• Enter Applications, manage waitlist, conduct property tours, and process applications in accordance with HUD and LIHTC guidelines.
• Assist with leading new resident orientations and ensure smooth onboarding experience.
• Assist Property Manager to ensure vacancies are filled promptly by coordinating with maintenance on unit turns and preparing units for move-in.
• Manage correspondence and deliver recertification notices.
• Assist Property Manager to ensure vacancies are filled promptly by maintaining proactive applicant pipeline and preparing qualified applicants upon notice of vacant unit.
• Work in conjunction with Property Manager to ensure property maintains 95% occupancy or better and 100% for HAP properties. 

Compliance & Administration

• Work in conjunction with Property Manager on processing move-in/move-out, gross rent, annual and interim recertifications to maintain program compliance. Ensure files are properly uploaded to Compliance.
• Maintain accurate resident files, property binders, and prepare documentation for audits and inspections.
• Answer phones, return phone calls, schedule appointments.
• Assist Property Manager with budget management, reporting, and operational oversight.
• Stay current on HUD and LIHTC rules and regulations; complete all required training through FHRC University.
• Act as liaison with private and government agencies, ensuring accurate and assist with timely submission of required reports (MassHousing, Spectrum, and others).

Resident Relations

• Respond promptly and professionally to resident inquiries, complaints, and service requests.
• Promote positive community environment through consistent, high-quality customer service.

Financial Management

• Monitor rent collections, post payments, and enforce collection policies in alignment with HUD and LIHTC guidelines.
• Assist with entering rent changes, ensuring accurate rent is charged. 

Maintenance, Work Orders & Unit Turns

• Enter, track, and monitor work orders to ensure they are properly updated and completed.
• Follow up with maintenance staff to confirm completion of work orders and provide updates to residents as needed.
• Coordinate closely with maintenance on unit turnover process to ensure units are prepared, inspected, and ready for new move-ins on schedule.
• Assist with conducting move-in, move-out, and unit inspections to identify needed repairs or follow-up.
• Walk property regularly to identify and address any safety, maintenance, or operational concerns.

Leadership & Support

Act as Property Manager in their absence and provide support to site staff and foster collaborative environment.

Qualifications & Experience

• High School Diploma or GED. Bachelor’s degree is preferred.
• Minimum 3 years of related experience in property management with at least 3 years in affordable housing (HUD Project-Based Section 8 and/or LIHTC).
• Strong knowledge of HUD and LIHTC compliance requirements.
•  Preferred certifications: CPO, COS, SHCM, TCS, C3P, HCCP, NAHP.
• Proficiency in Microsoft Office Suite; experience with Yardi or other property management software.
• Excellent customer service skills with strong team orientation.
• Strong organizational skills, attention to detail, and ability to work independently while meeting deadlines.
• Effective interpersonal skills with the ability to engage diverse populations.
•  Professional, respectful, and approachable demeanor toward residents, staff, and external stakeholders.
• Prior supervisory or leadership experience preferred. 

Additional Details

Job Type: Full-time/Exempt (Salaried)

Compensation: $72,000-$75,000, based on experience; $2,000 signing bonus paid after 90 days based on satisfactory performance and compliance with company standards.

Work hours: Monday to Friday; 8a-5p,1 hour lunch

We are an Equal Opportunity Employer and do not discriminate in hiring or employment based on race, color, religion, national origin, gender identity and expression, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.