This position will work as part of the Registrar''s Office team to provide student-centered service and will act as a support to the leadership in charge of Records and Veteran Certification which includes grade processing, direct credit, prior learning, and requirements related to veteran certification and I-20 production, and other records-related functions.
Salary & Benefits: $60,000-$65,000, commensurate with experience
Primary Duties:
Support the systems and software utilized in records, veteran certification, and I-20 production for international students.
Support recruiting and retention efforts by ensuring prompt processing of veteran certification, I-20 production, grade changes, direct-credit processing, prior learning and other records-related functions.
Assist with regularly scheduled and ad hoc reporting related to student records.
Assist with midterm and final grading processes.
Support the maintenance of workflows for the Records area.
Assist in granting appropriate security roles to faculty and staff in various university systems.
Manage the maintenance of major declarations and provide support for all curriculum updates.
Oversee the duplicate PIDM process.
Lead compliance efforts related to military tuition support programs.
Support compliance efforts related to I-20 Production.
Support the university's data stewardship and data integrity efforts related to student records.
Support leadership in charge of records and veteran certification and provides leadership and supervision to direct reports.
Work cooperatively and productively with other staff members to ensure extraordinary customer service to GVSU students, staff, and faculty.
Work collaboratively with leadership on unit-related decision making.
Perform other duties as required/assigned by leadership.
Required Knowledge, Skills, and Abilities:
Bachelor's degree.
Minimum of two to three (2-3) years of related experience.
Experience managing and supervising teams.
Experience working with a variety of constituents in a customer service environment.
Strong organizational skills.
Outstanding verbal, written, and computational skills.
Ability to solve problems, organize time effectively, and handle multiple projects.
Cooperative team player and committed to GVSU's vision of inclusion and equity.
A high degree of confidentiality, discretion, judgment, collaboration, and the ability to build strong relationships.
A strong understanding of automated data systems and their relationship to university operations, university student information systems, administrative software, imaging and workflow applications (experience with at least one of Banner, Workday Student, DegreeWorks, OnBase, SAS Enterprise Guide, or Argos preferred).
A high degree of confidentiality, discretion, judgment, collaboration, and the ability to build strong relationships.
Preferred Knowledge, Skills, and Abilities:
Master's Degree
Higher education experience
Data report writing experience
Working Conditions: Normal office environment. Some travel may be required.
How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. Applications missing required documents will not be considered. If you have questions about the position or the posting, please contact Becca Morrissey at hambletr@gvsu.edu. If you need technical assistance, please contact Human Resources at hro@gvsu.edu.
Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.
Application Deadline: Application closes August 2, 2026 at 11:59 pm. This posting may be closed at any time at the discretion of the University.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.