Assistant Relationship Officer

Title: Assistant Relationship Officer
Classification:  Salary, exempt.
Position Type:  Full Time
Reports to:  Chief Operating Officer
Location:  Orrick, MO (In Person)

About Us TBO Bank (AKA The Bank of Opportunity) has been serving customers from our hometown location in Orrick, Missouri. We’ve taken pride in building banking relationships that have spanned decades. Now we’re bringing “the feel” of hometown banking to a broader landscape. Our mission: to connect and empower in a way that is human, relatable and real. As we expand the reach of our relationships, you can feel secure working for a bank that just gets it.

Position Summary/Objective We are looking for a passionate and outgoing individual to work in our branch location in Orrick, MO.  The Assistant Relationship Officer role is an exciting opportunity to build and develop relationships with our current and prospective customers. An ideal candidate will always put the interests of our customers first and plays a crucial role in providing banking products and services to our customers.  Our bankers only recommend products and services that will help meet the financial goals and needs of our customers.  This role will also oversee the Universal Bankers at our Orrick location, previous supervisory experience is required.         

Essential Functions

• Provide outstanding customer service, greet each customer as they enter the bank, answer the phone promptly, and take ownership of each interaction
• Process both simple and complex teller transactions
• Open depository accounts for customers upon request (online and in person)
• Assist customers with troubleshooting online account and debit card issues
• Willing to work Saturday shifts (rotating)
• Back up on operational tasks
• Ability to sit or stand for extended periods while working at a desk or computer.
• You must be able to use a computer and other office equipment (e.g., phone, printer).
• Ability to communicate effectively in person, via phone, and through written correspondence.
• Ability to concentrate and focus on tasks for extended periods in a fast-paced environment.

• Identify needs of prospective and existing customers, propose solutions to help meet those needs, and identify additional opportunities that may help their financial goals
• Perform operational tasks and assignments
• Assist with wires and ACH processing
• Refine processes and procedures for branch operations
• Perform other duties as assigned

Experience and Qualifications

• 3 to 5 years of banking experience
• 1 to 3 years of supervisory or management experience

 Physical Requirements**

 *TBO Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

**The physical demands listed are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.