2045 S Dean Rd
Orlando, Florida
We are look for Assistant Restaurant Managers to help lead our Dunkin team!
The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities:
Team Environment: • Assist to recruit, hire, onboard and develop employees • Communicate job expectations to employees • Hold team members accountable for their behavior and performance, addressing concerns promptly • Support the development of team members
Operational Excellence: • Create and maintain a guest first culture in the restaurant • Ensure all shifts are appropriately staffed to achieve guest service goals • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws • Ensure Brand standards, recipes and systems are executed • Help prepare and complete action plans; implement production, productivity, quality and guest service standards • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
Profitability: • Control costs to help maximize profitability • Execute all in-restaurant marketing promotions in a timely manner • Execute new product roll-outs including team training, marketing and sampling • Drive sales goals and track results
Skills and Qualifications: • Fluent in English • Restaurant, retail, or supervisory experience • Basic computer skills • At least 18 years of age (where applicable) • Basic writing skills • High School diploma, or equivalent • Proficient in math and financial management
Competencies:
Great Focus: • Understands and exceeds guest expectations, needs and requirements • Displays a sense of urgency with guests • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through • Resolves guest concerns by following Brand recommended guest recovery process
Passion for: • Sets and maintains high standards for self and others, acts as a role model • Consistently meets or exceeds goals • Contributes to the overall team performance; understands how his/her role relates to others • Sets, prioritizes and maintains focus on important activities • Reads and interprets reports to establish goals and deliver results • Seeks ideas and best practices from other individuals, teams, and networks and applies them
Problem Solving and Decision Making: • Identifies and resolves issues and problems • Uses information at hand to make decisions and solve problems; includes others when necessary • Identifies root cause of a problem and implements a solution to prevent from recurring • Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence: • Develops and maintains relationships with team members • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments • Encourages collaboration and teamwork • Leads others; negotiates and takes effective action
Building Effective Teams: • Identifies and communicates team goals • Monitors progress, measures results and holds others • Creates strong morale and engagement within the team • Accepts responsibilities for personal and team commitments • Recognizes and rewards employee's strengths, accomplishments and development • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management: • Seeks to understand conflict through active listening • Recognizes conflicts as an opportunity to learn and improve • Resolves situations using facts involved, ensuring consistency with policies and procedures • Escalates issues as appropriate
Company Introduction:
Founded in 1950, Dunkin is Americas favorite all-day, everyday stop for coffee and baked goods. Dunkin is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin is part of the Dunkin Brands Group, Inc. family of companies.
Job Details:
Job Category: Management Position Type: Full-time Date Posted: 01/12/26 Pay Range: $14.50 - $16.00 per hour Job ID: 6dc38897
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