Assistant Restaurant Manager

Responsibilities

Customer Service:

• Provide high levels of customer service and creates a restaurant style dining atmosphere.
• Work closely with Restaurant Manager to keep residents satisfied with food, service, and dining programs.
• Assist with the preparation and execution of the Art of Atria Dining enhancement programs.
• Review the daily menu with residents and staff.
• Orient new residents to menus, dining room hours, and dress code for dining venue.
• Solve issues before they become problems or complaints.
• Assist with room service delivery according to company policy.
• Document and report resident attendance are for meals.

Quality Enhancement

• Assist in the training of and execution of Quality Enhancement standards at all times.
• Maintain dining room in a clean, crisp, upbeat atmosphere at all times.
• Confirms that wait staff have completed all cleaning and side duties prior of the end of their shift.
• Ensures that staff handles dishes, silverware, glassware according to company guidelines and serve safe guidelines.
• Visually confirm that all tables are set according to Atria Standards.
• Ensure that dining room floors are clean and receive regular maintenance (sweeps and mops as necessary).
• Ensures that trash/refuse containers are emptied and kept clean.
• Ensures that beverage equipment, ice cream freezer and wait staff refrigeration and food and supply storage areas are kept clean and in good working condition.
• Verbally and visually confirms resident satisfaction throughout meals.
• Assist with the transportation and storage of food and supplies.
• Ensure that the dining room side work is completed prior to the end of each shift
• Holds staff accountable to maintain café and hospitality stations according to Atria Standards

Leadership:

• Coach and train new and current wait staff to provide high levels of customer service and proper serving techniques.
• Assist DCS or Executive Chef with back of the house operations as needed
• Assist with preparation and execution of special events, banquets, and theme meals.
• Seeks assistance lifting heavy objects
• Communicate the resident likes and dislikes to the cooks, Director of Culinary Service, and Executive Chef.
• Communicate complaints and compliments in the dining room to the cooks and Director of Culinary Service.

Communication:

• Conduct pre-meal stand up in kitchen prior to meal service in the absence of the Director of Culinary Service, Restaurant Manager, and/or Chef.
• Attend resident Food for Thought meetings and lead meeting in the absence of the Director of Culinary Service and/or Chef.
• Attend and participate in monthly department meetings/in-services.
• Notify the Director of Culinary Service or Restaurant Manager when mechanical problems occur with equipment.

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Fiscal Responsibilities:

• Assist in the management of schedules in accordance to resident census and budgets.
• Communicate resident and guest food order accurately to avoid food waste.
• Manage the budget for such items as table linen, table setting supplies, uniforms, payroll and special events.
• Assist Director of Culinary Service and the Chef in the planning and development of menus based on resident likes and dislikes.
• Observe safety and security procedures.

May perform other duties as assigned or requested.

Qualifications

• High School Diploma or General Education Degree (GED) required along with 2 years experience in front of the house supervision.
• Strong organization and time management skills
• Able to resolve problems of dissatisfied customers and/or employees
• Basic Computer skills - Microsoft word and Excel