Assistant Restaurant Manager|The View

Highlands College

Birmingham, AL

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JOB DETAILS

SKILLS

Billing, Catering Services, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Food Safety, Food Services, Leadership, Lift/Move 50 Pounds, Mentoring, Multitasking, People Management, Performance Management, Rentals, Restaurant, Safety Process, Sanitation, Staff Training, Team Building, Team Lead/Manager, Team Player, Time Management, Training Program, Training/Teaching

LOCATION

Birmingham, AL

POSTED

4 days ago

Summary of Responsibilities:

The Assistant Restaurant Manager will play a critical role in enhancing The View's operational efficiency, customer experience, and student engagement. This role will Assist the Restaurant Manager to ensure an excellent dining experience.

Specific Duties and Responsibilities:

Customer Experience

Lead front-of-house daily service operation.
Ensure reservation optimization for targeting seating and balanced service.
Ensure View patrons have an excellent "fine dining" experience.
Ensure "VIP" and repeat patrons are recognized appropriately.
Address and resolve customer feedback promptly to maintain high satisfaction levels.

Staff Training and Development

Implement training programs for service staff.
Carry out objective for and "active-learning" environment that educates studentson etiquette, dining protocols, etc.
Conduct daily "pre-shifts" to ensure View team is ready for service.
Ensure View team follows food safety and sanitation procedures.
Provide Pastoral mentorship to develop students and staff.

Event Catering Coordinating

Organize and coordinate dining for special events and private functions.
Coordinate staff meals to foster team building and enhance morale.
Manage all room rental requests.

Other Duties:

Lead staff with assigned work projects.
Ensure flexible scheduling to accommodate academic commitments.
Showcase student participation in our immersive dining experiences.
Other duties as assigned.

Qualifications:

Personal Characteristics

Empathy & Discernment: Demonstrates a genuine interest in supporting others,coaching, and training to improve performance.
Integrity & Accountability: Consistently acts with honesty, takes responsibility for actions, and ensures that ethical standards are upheld within the team.
Proactive & Self-Motivated: Highly focused, self-started with an elevated level of energy and positive outlook.
Resilience & Stress Management:
Ability to remain calm and focused under pressure and effectively adapt to multiple demands, ambiguity, and rapid change.
Professionalism, Refinement, Confidentiality-Articulate in verbiage, etiquette, personal appearance. Confidential and discreet with "high-profile" patrons.

Leadership Requirements:

Team Management & Development: Provide leadership to and function as a direct report to all Wait Staff Team Members.

Communication Skills: Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure clarity.

Time & Task Management:
Sets clear and challenging objectives, inspiring and encouraging high performance in teams and individuals.

Adaptability & Initiative: Demonstrates flexibility anticipates the possible demands and outcomes of a particular task or situation; plans and prioritizes appropriately.

Abilities & Skills:

Embody the highest level of customer service.
Clearly explain complicated processes and practices.
Extensive background in Management in a Food Service / Restaurant /

Hospitality role.

Ability to stay self-motivate and make independent decisions confidently.
High level of attention to detail and precision in execution of given tasks.

Knowledge:

Clearly understand basic food service and kitchen procedures.
Management experience in scheduling, payroll, invoicing, and labor allocation.
Ongoing training and development of current and new employees.

Education & Experience:

Preferred: Bachelor's Degree in Hospitality Management related field and 2 years
of relevant supervisory or management experience in an upscale or luxury
restaurant environment.
Required: Minimum 2 years of front-of-house service experience in an upscale or
fine dining restaurant environment.

Extent of Public Contact:

High.

Physical Demands:

Good physical condition is required.
Ability to lift 50 lbs without assistance.
Ability to stand for long periods of time.
The physical activity of this job includes climbing, stooping, kneeling, and
crawling.

Direct Reports:

This position is a team lead for the Front of House team members.
This position directly reports to the Restaurant Manager.

About the Company

Highlands College

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