Assistant Retail Manager — European Wax Center (Full-Time)

European Wax Center · Mountain View, CA

$27.00/hour base + monthly bonus — effective $32/hour at full bonus

Full-time · Health insurance with vision · Paid time off · CalSavers retirement · Employee discounts · No late nights

No waxing or esthetics experience required. If you've run a retail store, salon, spa, or restaurant floor and you're great at inventory, scheduling, and keeping a location organized — you can do this job. We'll teach you the rest.

European Wax Center is the nation's leading expert in body waxing, and our Mountain View center is hiring a full-time Assistant Salon Manager to help run day-to-day operations.

What You'll Earn

• $27.00 per hour base
• Tiered performance bonus, up to $400 per pay period:
  • $240 per pay period for hitting center goals
  • $160 more per pay period for hitting stretch goals
  • Paid bi-weekly — an average of up to $867/month, roughly $5/hour on top of base
• Paid time off and holidays
• Health insurance including vision coverage
• Retirement savings through CalSavers (Roth IRA)
• Free and discounted waxing services and retail products
• Paid training and a clear path into Center Manager

What You'll Do

Operations & Inventory

• Own inventory: weekly counts, retail and back-bar stock levels, reorder timing, and monthly reconciliation
• Keep the stockroom organized, labeled, and stocked so the center never runs short
• Maintain retail merchandising and displays to brand standards, refreshed with each monthly promotion
• Set up the center monthly with correct signage, promotional materials, and front desk collateral
• Handle opening and closing procedures, cash handling, register reconciliation, and weekly bank deposits

Scheduling & Administration

• Build and publish weekly staff schedules; manage breaks, lunches, booking blocks, and room assignments
• Manage availability changes, time-off requests, and shift coverage
• Audit time punches and prepare accurate timecards for bi-weekly payroll
• Review daily sales reports for accuracy — correct checkout errors, open invoices, and duplicate transactions
• Follow up with guests on failed payment plans and outstanding balances

Guest Experience & Team

• Work the front desk with the team — check guests in and out, book appointments, sell memberships and retail, and hit your own sales goals
• Track new guest profiles and follow up after first visits to confirm satisfaction
• Support hiring, onboarding, and training for Guest Service Associates
• Resolve guest concerns professionally; respond to inquiries within 24–48 hours
• Plan team birthday and work anniversary celebrations

What We're Looking For

• 1+ years as an assistant manager, shift supervisor, key holder, or team lead — retail, salon, spa, or hospitality all count
• Strong organizational skills; you track details and follow through
• Comfortable with computers, POS systems, scheduling software, Excel, and email (Zenoti, Mindbody, Booker, or When To Work a plus)
• Experience with inventory management and staff scheduling strongly preferred
• Confident communicator with guests and coworkers
• Full-time availability, 40 hours/week, including some evenings and weekends
• Growth mindset — you want to learn the business, not just work a shift

Job Details

• Job Type: Full-time
• Pay: $27.00 per hour + bonus
• Schedule: 8-hour shifts, weekend availability required
• Work Location: In person — Mountain View, CA

Ready to run a beautiful, well-organized center with a team that has your back? Apply today.

European Wax Center is an equal opportunity employer.

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