Assistant Risk Manager

The Assistant Risk Manager provides administrative / system(s) support and best in class service to Outsourced Risk Manager (ORM). They will support the development and implementation of risk management strategies. Their primary role is to apply knowledge of current industry trends, create / maintain client data in files and systems, manage workflows and processes while providing administrative and client support to both the team and the clients themselves. They should follow policies and procedures to make the overall practice more efficient and effective.

Position responsibilities

• Ability to create client exposure data models, collect, track, and manage client data
• Assist with client renewal processes
• Creating processes and procedures for clients as necessary.
• Identifying potential risk hazards for clients
• Ensures accuracy of Client Profile Information in real time throughout the policy period
• Collaborate with and supports internal account teams
• Manage and file all client/ carrier/ internal correspondence and review/decide appropriate action at the direction of the team
• Provides placement support to ORM
• Assists in claims reporting and subsequent tracking, including related correspondence
• Support client through the claims and remediation process where needed
• Coordination of endorsement process and delivery with account team
• Track billing and delivery of client invoices
• Oversees allocation process
• Leads and manages projects / project changes as assigned by ORM
• Tracks project deliverables to meet set deadlines
• Monitors and reports on progress of projects to all stakeholders
• Coordinates with clients and ORM to ensure project delivery
• Make a positive contribution to customer satisfaction and continuously strive to improve service to the customer
• Comply with Locktons policies and procedures, including appropriate documentation
• Attend education workshops, and carrier functions, when requested
• Perform other work-related duties as assigned