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Assistant Service Advisor

BOS-QUAS AUTOMOTIVE INC., T/A Auto Sense

Millersville, MD

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JOB DETAILS
SKILLS
Administrative Skills, Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Documentation, English Language, Establish Priorities, Fishing, Health Insurance, Microsoft Office, Multilingual, Multitasking, Problem Solving Skills, Sales, Spanish Language, Team Building, Telesales, Track Customer Issues
LOCATION
Millersville, MD
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off

 


Full job description


We are adding talent to the already loaded team of Allstars! Auto Sense Auto Service Center seeks Bilingual (English/Spanish) Automotive Customer Service Representative.  As an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Your goal will be to enhance customer satisfaction by ensuring consistent communication, follow-up, documentation and problem resolution.


 


Responsibilities:


  • Responding to customer inquiries via phone, email, and text.
  • Maintaining accurate customer records.
  • POS processing.
  • Schedule and confirm service appointments.
  • Accurately input, update, and track customer information in the CRM.
  • Ensure all customer interactions and follow-ups are logged and well-documented.
  • Ordering & returning parts. 
  • Assisting service advisors with phone calls and relaying communications between technician, client and service advisor. 
 


Requirements:


  • Excellent communication skills.
  • Strong customer service orientation.
  • Ability to multitask and prioritize
  • 1+ year of customer service, call center, or sales experience (automotive experience is a plus).
  • Familiarity with CRM systems and basic computer applications (e.g., Microsoft Office).
  • Tekmetric experience preferred.
  • Bilingual. 
  • Luncheon meetings twice a month 
SCHEDULING:


·         This position is primarily between 9am-6pm with an hour lunch. Exception may apply
·         Paid holiday for New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. 
·         Shop meetings during lunch twice a month but food is provided. 


Benefits: 


·         Paid vacations.
·         401k. 
·         Health insurance. 
·         Fun quarterly team building exercises (fishing charters, sporting clays). 
·         Holiday party with performance-based bonuses.
·         Monthly bonus structure based on team performance. 


Contact: If interested in the position please send an email with resume to careers@kensautosense.com 


 

About the Company

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BOS-QUAS AUTOMOTIVE INC., T/A Auto Sense

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