Accounting, Communication Skills, Computer Systems, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Service Operations, Customer Support/Service, Data Entry, Detail Oriented, Develop and Maintain Customers, Documentation, Establish Priorities, Follow Through, Human Resources, Maintain Compliance, Maintenance Services, Microsoft Office, Multitasking, Operations, Organizational Skills, Payroll Accounting, Roofing, Support Documentation, Team Player, Telephone Skills, Time Management, Typing
DDP Roofing Services, Inc. is seeking a highly organized, customer-focused Assistant Service Coordinator to join our growing team. Under the supervision of the Service Manager and Service Support Manager, this position plays a key role in supporting the Service Department by coordinating service calls, dispatching technicians, maintaining communication with customers and vendors, and ensuring smooth day-to-day operations.
The ideal candidate is professional, detail-oriented, dependable, and thrives in a fast-paced environment while delivering excellent customer service.
Responsibilities
- Answer and respond promptly to customer phone calls and emails with professionalism and urgency
- Schedule and dispatch Service Technicians to customer work orders
- Maintain accurate service department documentation including time records, job logs, reports, and customer communications
- Support after-hours response processes and assist technicians and employees as needed
- Communicate clearly and professionally with customers, employees, vendors, and management
- Maintain positive customer relationships and uphold DDP Roofing's reputation for quality service
- Assist with processing service call documentation to support payroll and accounting functions
- Ensure compliance with company policies, procedures, and service department standards
- Coordinate with administrative departments including Accounting and Human Resources
- Help identify and resolve customer service or operational issues in a timely manner
Qualifications
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- Ability to work independently and prioritize tasks efficiently
- Experience with scheduling, dispatching, or service coordination preferred
- Proficient with Microsoft Office and general computer systems
- Strong attention to detail and follow-through
- Ability to remain professional and calm in a fast-paced environment
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Ability to communicate effectively by phone and in person
- Must be able to occasionally lift and carry office materials up to 15-20 pounds
- Ability to perform repetitive tasks such as typing, filing, and data entry
- Ability to move throughout the office as needed during the workday
- Must be able to maintain focus and productivity in a fast-paced office environment
Why Join DDP Roofing Services?
- Established and growing company
- Team-oriented work environment
- Opportunity to make a direct impact on customer satisfaction and daily operations
- Competitive pay based on experience
- Benefits available based on employment status
If you are dependable, organized, and enjoy helping customers while supporting a strong service team, we encourage you to apply!
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DDP Roofing Services Inc