Assistant Service Manager

Truck Country is seeking a driven and experienced Assistant Service Manager to help lead our service department operations. This role is critical in ensuring high-quality repairs, exceptional customer service, and a safe, efficient work environment. You'll partner closely with the Service Manager to support technicians, drive performance, and keep operations running smoothly.

What You'll Do

• Support day-to-day service operations and step in as a leader when needed (including after-hours/on-call support)
• Coach, mentor, and hold technicians and service staff accountable for performance and procedures
• Resolve customer concerns and manage high-priority repair follow-ups
• Oversee technician efficiency, training, and development
• Assist with hiring and performance management of service team members
• Manage repair authorizations and monitor workflow
• Track and address comebacks, ensuring quality control
• Maintain shop safety, cleanliness, and compliance standards
• Oversee shop equipment, tooling, and facility-related needs
• Support budgeting efforts and monitor department expenses
• Handle administrative duties including scheduling, time-off approvals, and service-related A/R follow-up

• High school diploma or equivalent
• Proven leadership experience in a service or shop environment
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced setting
• Detail-oriented with a focus on accountability and follow-through
• Proficiency in Microsoft Office (Word, Excel)
• Comfortable working with technicians and customers in challenging situations

• Combination of indoor shop and outdoor conditions
• Exposure to noise, dust, and shop-related materials
• Physically active role with occasional lifting (up to 50 lbs)