Assistant Service Manager

p /ppTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. /pdivdiv style=padding:10.0px 0.0px;border:1.0px solid transparentdiv style=font-size:16.0px;word-wrap:break-wordH2 style=font-size:1.0em;margin:0.0pxb/b/H2/divdivpResponsible for daily operations leading our service team and managing the workload for our Service department. We are seeking an outgoing professional with experience in customer satisfaction, management, and mechanical knowledge. If you love working in a dynamic, engaging, and fast-paced environment, we're excited to discuss this position with you.br brstrongCore Responsibilities/strongbr• Increase service sales.br• Respect all company policies, safety regulations, rules, and values of Prevost.br• Ensure high quality customer service. br• Effectively utilize and lead service technicians.br• Contribute to the attainment of company objectives through the efficient use of resources.br• Foster teamwork and positive communication between employees and all business sectors.br• Coordinate training of service technicians and assist with personal development plans.br• Ensure customer satisfaction with repair and support Prevost Red Carpet Policy Standards.br• Monitor operational expenses of service department.br• Supervise service department and team leaders for workload and meeting customer demands.br• Review budgets and assess business needs./pp /ppstrongRequired Competencies/strongbr• Mechanical knowledgebr• Ability to estimate a mechanical repairbr• Contact customers to fill service schedulebr• Financial responsibility of department expensesbr• Communicate clearly with customers, managers, and employees. br• Teamwork/ team buildingbr• Record keeping, research and documentation skillsbr• Resolve customer discrepanciesbr• Understand and enforce warranty policybr• Excellent organizational skillsbr• Intermediate Microsoft Office skillsbr• Lift up to 51 lbs./pp /ppstrongMinimum Education Required/strongbr• Minimum High School Educationbr• Bachelor's Degree preferredbr• Minimum of 8 years of industry related knowledge and experiencebr• Prior Service Manager experience preferred/p/div/div/divp /pdivAt the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $span style=font-size:11.0pt;font-family:Aptos, sans-serif$88,000 to $98,000/span annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer./divdiv /divp /pdivIn addition to a solid package of compensation and benefits, plus you will enjoy:  /divdiv• Competitive medical, dental and vision insurance./divdiv• Generous paid time off./divdiv• Competitive matching retirement savings plans./divdiv• Working environment where your safety, health and wellbeing come first./divdiv• Focus on professional and personal development through Volvo Group University./divdiv• Programs that make today's challenging reality of combining work and personal life easier./divp /pdivAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran./divp /pdivWe value your data privacy and therefore do not accept applications via mail. /divp /ppstrongWho we are and what we believe in /strong/ppbrWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities./ppApplying to this job offers you the opportunity to join strongVolvo Group/strong. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. /ppstrongPrevost/strong is one of North Americas largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. strongPrevost/strong is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The strongPrevost/strong tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924./ppstrongPrevost /strongis an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process./p