Assistant Service Manager

The Assistant Service Manager supports the Service Manager in coordinating, scheduling, and executing day‑to‑day service operations. This role ensures that manpower, project schedules, billing workflows, and customer follow‑ups run smoothly and consistently. The ideal candidate is organized, proactive, and comfortable working in a fast‑paced electrical contracting environment. 

Key Responsibilities 

Service Scheduling & Coordination 

• Schedule daily and weekly service work for technicians, ensuring efficient routing and workload balance. 

• Maintain and update the service manpower schedule, including PTO, job assignments, and emergency calls. 

• Coordinate with customers, GCs, and internal teams to confirm access, timelines, and job readiness. 

• Track job progress and communicate changes to technicians and leadership. 

Project & Manpower Planning 

• Maintain a real‑time service project board with job status, manpower allocation, and upcoming priorities. 

• Assist in forecasting manpower needs based on backlog, technician skill sets, and customer deadlines. 

• Support the Service Manager in preparing weekly operational updates for leadership. 

Billing, Invoicing & Collections Support 

• Prepare service billing packets, ensuring accuracy in labor, materials, and job documentation. 

• Submit invoices promptly and track outstanding receivables. 

• Follow up with customers on past‑due invoices in a professional, consistent manner. 

• Work with accounting to resolve billing discrepancies or documentation gaps. 

Customer & Technician Support 

• Serve as a point of contact for customer inquiries, scheduling requests, and service updates. 

• Assist technicians with work orders, documentation, and material needs. 

• Ensure service tickets, photos, and job notes are complete and properly filed. 

Operational & Administrative Support 

• Maintain service department files, logs, and compliance documentation. 

• Assist with purchasing small tools, materials, and rental equipment as needed. 

• Support safety processes by ensuring technicians have required certifications and documentation. 

Qualifications 

• Experience in electrical contracting, construction, or service operations preferred. 

• Strong organizational and scheduling skills. 

• Ability to manage multiple priorities with accuracy and urgency. 

• Familiarity with service management software, scheduling tools, or ERP systems (preferred but not required). 

• Excellent communication and customer‑service skills. 

• Basic understanding of billing, invoicing, and collections processes. 

Success Profile 

A successful Assistant Service Manager at Icon Electric is: 

• Detail‑driven — keeps schedules, documentation, and billing tight. 

• Proactive — anticipates manpower needs and customer issues before they escalate. 

• Calm under pressure — handles shifting priorities without losing accuracy. 

• Team‑oriented — supports technicians, customers, and leadership with equal professionalism.