Assistant Service Manager

Group 1 Automotive

Rockland, MA

Apply

JOB DETAILS

SALARY

$120,000–$150,000 Per Year

SKILLS

ADP, Automotive Industry, Automotive Management, Automotive Repair and Maintenance, Budget Management, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Environmental Work, Federal Laws and Regulations, Forecasting, Fortune 500 Customers, Hazardous Materials Clean-Up, High School Diploma, Insurance, OSHA, Performance Analysis, Resolve Customer Issues, Retail, Sales, State Laws and Regulations, Stock Purchase Plans, Team Player

LOCATION

Rockland, MA

POSTED

4 days ago

OverviewLANDROVER ROCKLAND is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified ASSISTANT AUTOMOTIVE SERVICE MANAGER to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in theUnited States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.In addition to competitive pay, we offer our associates the following benefits:* Health, Dental, Vision, Life, and Disability insurance* 401(k) plan with company match* Paid Time-Off* Employee Stock Purchase Plan* Employee Vehicle Purchase ProgramProfessional work environment, with job training and advancement opportunitiesResponsibilities* Assist Service Director to Hire, train, develop and motivate the service department staff and monitor their performance.* Work with Service Director to forecast goals and objectives for the department and ensure they are met.* Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.* Maintain daily sales and production records as required by dealership management.* Develop and monitor budgets for the service department and keep dealership management informed of variances.* Ensure that the service department meets all customer satisfaction (CSI) and financial goals.* Establish and maintain good working relationships with customers to encourage repeat and referral business.* Handle customer complaints tactfully, promptly, and with concern for the customer.* Establish promotional service prices.* Ensure proper repair techniques are being used.* Schedule training as necessary for technicans and service advisors* Stay up to date on product changes and new products.* Ensure that all necessary shop equipment is in proper and safe working condition.* Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.* Other duties may be assigned by management.* Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.Qualifications* Two or more year's management experience in an automotive service department.* ADP Dealer Services Experience a plus.* Ability to work independently and be self-motivated.* A desire to work in a commission, performance-based, environment.* Great attitude with high-energy personality.* Excellent customer service skills.* Professional appearance and work ethic.* Ability to work well in a process driven environment.* High school diploma or equivalent.* Valid driver license in the state that you will work and a good driving record.Compensation: 120,000.00 to 150,000.00Equal Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.

About the Company

Group 1 Automotive

Resume Resources

Free Resume Templates Free Resume Builder