Assistant Service Supervisor (Kahului Branch)

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our team at the Kahului Branch.

Work Schedule: Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Compensation: The salary range for the role is $43,493 - $60,320/yr; commensurate with experience.

The ideal candidate will have:

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor's degree in business-related field is preferred

Key Skills and Qualifications:

• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications

Job Responsibilities: In this role, you will assist the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met.

Key Responsibilities:

• The Assistant Service Supervisor assists with daily branch functions, such as overseeing workflow, recruitment, and training.
• This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.